Finnish-Speaking Customer Support In Malta

Next Job Abroad; Helsinki; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Private health insurance

Free meals

Wellness allowance

Birthday leave

Team building events

Relocation to Malta

Job summary

Next Job Abroad is seeking a customer service specialist to support iGaming players in Finnish, with strong English and a flexible shift schedule. No prior iGaming experience is required as training will be provided.

You will listen to players, explain products and policies, assist with account details, and uphold responsible gambling. The role rewards empathy, organization, and the ability to stay calm under pressure.

Qualifications

• Provide quality customer support in a timely, personal and professional manner.
• Assist players with product/site/policy explanations and promotions.

Responsibilities

• Enable players with quality solutions in a timely, personal, and professional manner.
• Identify and support players in difficulties they might encounter.
• Explain products, site policies, and promotions to customers.
• Update customer accounts with necessary information as needed.
• Understand and guide players in Responsible Gambling.
• Collaborate with Fraud and Payments teams for queries.
• Understand AML and report suspicious activity.

Skills

Finnish fluency

English C1

Shift work

Customer service

Empathy

Active listening

Organizational skills

Detail oriented

Stress management

Feedback oriented

Team player

Job description

If you are passionate about Customer Service, have a genuine interest in iGaming, and want to learn

more this position could be for you. No iGaming experience – No problem, our client will teach you

everything!

Our client wants you to:

• Be a fluent or native Finnish speaker with a C1 level of English, both spoken and written
• Be flexible and willing to work on a shift basis
• Have experience working with customers, listening to their needs, and providing the best
• solutions
• Be an excellent listener, have an empathic approach and take pride in giving an excellent
• service to our players
• You have exceptional organisation skills (including arriving on time, meeting deadlines, and
• finding accurate information in a timely manner).
• You are detail oriented with the ability to handle stressful situations while maintaining a
• positive attitude
• Be an individual who is open to constructive feedback
• Be a team player that can also work independently

Requirements

• Enable our client's players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations
• Identify and support players in any difficulties they might encounter
• Provide explanations to customers about products/site/policies/ promotions, etc.
• Update customer account/details with necessary information when needed
• Understand, guide, and support players in Responsible Gambling
• Collaborate with our client's Fraud and payments team in customer queries
• Understand AML and report any suspicious activity

Benefits

• Private health insurance
• Free breakfast and lunch
• Wellness allowance
• Birthday leave
• Company and Team building events
• Relocation package to Malta including flight and 2 weeks of accommodation

And much more!