Enterprise Key Account Manager – AI Platform Growth

Leadoo Marketing Technologies; Helsinki; Hybrid; EUR 45,000 - 50,000; Full time

Benefits offered by this job

Lunch benefits

Sport & culture allowance

Employee referral program

Work from home

Helsinki office access

Job summary

Leadoo Marketing Technologies is seeking a commercially minded Key Account Manager to own a portfolio of our largest and most strategic enterprise customers in Finland. You’ll drive retention, expansion, adoption, and advocacy across regions while leading complex commercial conversations and renewals.

You will partner with cross‑functional teams across Account Management, Onboarding, TAM, and Customer Experience to deliver measurable value and sustainable revenue growth, aligning Leadoo AI with

Qualifications

• 5+ years of experience in Account Management or Customer Success within SaaS, MarTech, or digital performance environment.
• Strong experience owning expansion and Net Revenue Retention—upsell/cross-sell, renewals at scale.
• Commercially minded, confident owning revenue targets and portfolio performance.
• Comfort engaging, presenting to, and influencing C‑level stakeholders.
• Passionate about customer adoption and advocacy and turning customers into champions.
• Fluency in Finnish and English; additional language like Swedish is a plus.
• Deep understanding of B2B/B2C marketing fundamentals and ROI discussions at a strategic level.
• Analytical and skilled at interpreting data to spot trends and opportunities.
• Strong business acumen and understanding of customers’ industries and markets.
• Ability to guide customers and colleagues through change and mentor others.

Responsibilities

• Enterprise portfolio ownership with retention, expansion, adoption, and advocacy focus.
• Own expansion and Net Revenue Retention across accounts; close upsell and cross-sell opportunities.
• Lead complex renewal and contract negotiations to maximize customer value.
• Engage with C-level decision-makers as a trusted advisor.
• Drive platform adoption and measurable value realization across teams.
• Develop strategic partnerships and align Leadoo AI with customer goals.
• Guide customers through organisational change with Leadoo AI.
• Mentor and support other Account Managers on priority accounts.
• Collaborate with Sales, TAM, Onboarding, Support, and Leadership for seamless growth.
• Mitigate risks and churn through proactive plans.
• Create playbooks and processes to mature the org’s account management.

Skills

Account Management

Customer Success

SaaS

C‑level relationships

Finnish language

English language

Job description

Leadoo Marketing Technologies is seeking a commercially minded Key Account Manager to own a portfolio of our largest and most strategic enterprise customers in Finland. You’ll drive retention, expansion, adoption, and advocacy across regions while leading complex commercial conversations and renewals.

You will partner with cross‑functional teams across Account Management, Onboarding, TAM, and Customer Experience to deliver measurable value and sustainable revenue growth, aligning Leadoo AI with