Key Account Manager

Leadoo Marketing Technologies; Helsinki; Hybrid; EUR 45,000 - 50,000; Full time

Benefits offered by this job

Lunch benefits

Sport & culture allowance

Employee referral program

Work from home

Helsinki office access

Job summary

Leadoo Marketing Technologies is seeking a commercially minded Key Account Manager to own a portfolio of our largest and most strategic enterprise customers in Finland. You’ll drive retention, expansion, adoption, and advocacy across regions while leading complex commercial conversations and renewals.

You will partner with cross‑functional teams across Account Management, Onboarding, TAM, and Customer Experience to deliver measurable value and sustainable revenue growth, aligning Leadoo AI with

Qualifications

• 5+ years of experience in Account Management or Customer Success within SaaS, MarTech, or digital performance environment.
• Strong experience owning expansion and Net Revenue Retention—upsell/cross-sell, renewals at scale.
• Commercially minded, confident owning revenue targets and portfolio performance.
• Comfort engaging, presenting to, and influencing C‑level stakeholders.
• Passionate about customer adoption and advocacy and turning customers into champions.
• Fluency in Finnish and English; additional language like Swedish is a plus.
• Deep understanding of B2B/B2C marketing fundamentals and ROI discussions at a strategic level.
• Analytical and skilled at interpreting data to spot trends and opportunities.
• Strong business acumen and understanding of customers’ industries and markets.
• Ability to guide customers and colleagues through change and mentor others.

Responsibilities

• Enterprise portfolio ownership with retention, expansion, adoption, and advocacy focus.
• Own expansion and Net Revenue Retention across accounts; close upsell and cross-sell opportunities.
• Lead complex renewal and contract negotiations to maximize customer value.
• Engage with C-level decision-makers as a trusted advisor.
• Drive platform adoption and measurable value realization across teams.
• Develop strategic partnerships and align Leadoo AI with customer goals.
• Guide customers through organisational change with Leadoo AI.
• Mentor and support other Account Managers on priority accounts.
• Collaborate with Sales, TAM, Onboarding, Support, and Leadership for seamless growth.
• Mitigate risks and churn through proactive plans.
• Create playbooks and processes to mature the org’s account management.

Skills

Account Management

Customer Success

SaaS

C‑level relationships

Finnish language

English language

Job description

Leadoo AI is the #1 Conversion & Customer Experience platform, turning website visitors into customers and customers into advocates. Powered by agentic AI, we help businesses identify who's visiting their website, nurture buyers through their journey, and support their lifetime experience, driving measurable, lasting commercial outcomes across the customer lifecycle.

Our Finnish market is growing fast, and we’re looking for a commercially minded Key Account Manager to take ownership of our largest and most strategic customer relationships.

We’ve evolved our global Customer Success model to better support customers across all regions. The function includes dedicated teams across Account Management, Onboarding, Technical Account Management and Customer Experience, working together across Finland, the UK, and Sweden to deliver exceptional customer outcomes. You will join the Account Management team, owning a portfolio of our largest and enterprise customers and driving retention, expansion, adoption, and advocacy.

As a Key Account Manager, you’ll own Leadoo’s AI largest and most strategic enterprise customers, acting as their trusted advisor and commercial partner at the most senior levels. You fully own expansion, retention, adoption, and advocacy across your portfolio—helping customers realise the full value of Leadoo’s AI technology while driving sustainable revenue growth. You’ll lead complex commercial conversations, guide customers through change, and set the standard for how we manage key accounts.

Key Responsibilities

• Enterprise Portfolio Ownership: Own a portfolio of Leadoo’s AI largest and most strategic enterprise customers, with full accountability for retention, expansion, adoption, and advocacy.


• Commercial Growth & Expansion: Fully own expansion and Net Revenue Retention across your accounts—identifying, building, and closing upsell and cross-sell opportunities, and leading complex renewal and contract negotiations that maximise customer value.


• Executive Relationships: Confidently engage and present to C-level and senior decision‑makers, establishing yourself as a trusted advisor at the highest levels of the customer’s organisation.


• Adoption & Value Realisation: Drive deep adoption of our platform and AI capabilities, ensuring enterprise customers in multiple teams actively use the technology and realise measurable value against their business objectives.


• Customer Advocacy: Turn satisfied enterprise customers into advocates, securing references, case studies, and referrals, and championing the customer’s voice inside Leadoo AI.


• Strategic Partnership & Business Alignment: Deeply understand each customer’s industry, market, and commercial goals, aligning Leadoo AI to shape transformative, long‑term partnerships.


• Change Management: Guide customers through organisational change, helping them navigate transitions and achieve successful outcomes with Leadoo AI.


• Team Enablement & Mentorship: Set the standard for independent management of key accounts, act as a consultant and strategist supporting Account Managers on priority accounts, and help develop the account management expertise and processes of the wider team.


• Cross-functional Collaboration: Partner closely with Sales, Technical Account Management, Onboarding, Support, and Leadership to deliver seamless execution and scalable growth.


• Risk & Churn Prevention: Anticipate risks early, lead mitigation plans, and maintain high customer satisfaction and retention across high‑value accounts.


• Playbook and Process Creatio\
  : We want to learn from your experience, what works and how we can scale, whilst delivering the best customer experience. Create playbooks, processes and ways of working that will allow us to mature our organisation.

Who You Are

• You have 5+ years of experience in Account Management or Customer Success within SaaS, MarTech, or a digital performance‑driven environment, with a proven track record managing large, enterprise, or strategic accounts.


• You have strong experience owning expansion and Net Revenue Retention -identifying upsell and cross-sell opportunities and leading complex renewals and contract negotiations at scale.


• You are commercially minded and confident owning revenue targets and portfolio performance for high‑value accounts.


• You are confident engaging, presenting to, and influencing C‑level and senior stakeholders as a trusted advisor.


• You are passionate about customer adoption and advocacy - you get satisfaction from helping customers actually use technology, realise value, and become champions.


• Fluency in Finnish and English is required. An additional language such as Swedish is an advantage.


• You have a deep understanding of B2B and B2C marketing fundamentals and are comfortable discussing performance metrics, conversion rates, and ROI at a strategic level.


• You are highly analytical and comfortable interpreting complex data to identify trends, patterns, and transformative growth opportunities.


• You bring strong business acumen and a comprehensive understanding of customers’ industries and markets, using insight to shape customer outcomes.


• You are experienced in guiding both customers and colleagues through change, and enjoy mentoring or setting best practice for less experienced Account Managers.


• You take accountability for your portfolio and operate with ownership, discipline, and integrity.


• You are a natural problem‑solver who thrives in a collaborative, fast‑moving environment and enjoys working cross‑functionally to solve complex challenges.

How We Work at Leadoo

Our values shape how we work every day. We believe in transparency, communicating openly, sharing context, and taking ownership when things don’t go as planned. We value curiosity, encouraging experimentation, learning, and new ideas that keep us at the forefront of our industry. Collaboration is at our core: titles don’t limit communication, and we support each other across teams and locations. We approach our work with commitment, taking responsibility for outcomes while trusting each other to deliver. At the same time, we believe work and life should work in harmony, giving our people the flexibility to perform at their best.

What We Offer

• Annual base salary: EUR 45k - 50K (+ commissions).


• Work-Life Balance: Flexibility to work from home and our Helsinki office.


• Lunch Benefit: Recharge during the workday with lunch benefits.


• Sport & culture allowance to help you stay active and inspired.


• Employee referral program with attractive rewards for successfully referred candidates.


• Collaborative Culture: Thrive in a start‑up-inspired environment with the added support of an international leader.


• Global Connection: Attend our annual kick‑off event and connect with colleagues from Finland, the UK, Sweden, and Spain.