Customer Success & Content Creator: High Ownership at AI Startup

Kreia; Helsinki; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

High ownership from day one

Front-row startup exposure

Flexible work environment

AI-native workflows

Job summary

Kreia, a Finnish AI-native marketing service for small businesses, seeks a customer operations and content specialist. You will manage the content pipeline from brief to delivery, handle client communications, and ensure every piece ships on time and to a high standard.

You will own weekly content delivery, support clients with Meta Business Suite, and collaborate in a fast-growing startup. This role blends hands-on content work with proactive client liaison.

Qualifications

• Strong eye for visual content and what works on social media.
• Owns tasks end-to-end and takes initiative.
• Fluent Finnish and English, written and on calls.
• Comfortable learning new editing and AI tools.

Responsibilities

• Create social media content for customers and sales prospects, focusing on short form videos.
• Own the content delivery to customers and channels weekly, ensuring quality.
• Communicate with clients to keep content schedules and use tools like Meta Business Suite.
• Identify priorities and improvements before being asked.

Skills

Visual content understanding

Ownership mindset

Bilingual Finnish/English

Tech-savvy with new tools

Job description

Kreia, a Finnish AI-native marketing service for small businesses, seeks a customer operations and content specialist. You will manage the content pipeline from brief to delivery, handle client communications, and ensure every piece ships on time and to a high standard.

You will own weekly content delivery, support clients with Meta Business Suite, and collaborate in a fast-growing startup. This role blends hands-on content work with proactive client liaison.