Customer Success Associate & Content Creator

Kreia; Helsinki; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

High ownership from day one

Front-row startup exposure

Flexible work environment

AI-native workflows

Job summary

Kreia, a Finnish AI-native marketing service for small businesses, seeks a customer operations and content specialist. You will manage the content pipeline from brief to delivery, handle client communications, and ensure every piece ships on time and to a high standard.

You will own weekly content delivery, support clients with Meta Business Suite, and collaborate in a fast-growing startup. This role blends hands-on content work with proactive client liaison.

Qualifications

• Strong eye for visual content and what works on social media.
• Owns tasks end-to-end and takes initiative.
• Fluent Finnish and English, written and on calls.
• Comfortable learning new editing and AI tools.

Responsibilities

• Create social media content for customers and sales prospects, focusing on short form videos.
• Own the content delivery to customers and channels weekly, ensuring quality.
• Communicate with clients to keep content schedules and use tools like Meta Business Suite.
• Identify priorities and improvements before being asked.

Skills

Visual content understanding

Ownership mindset

Bilingual Finnish/English

Tech-savvy with new tools

Job description

About Kreia

Kreia is a Finnish AI-native marketing service for small businesses, currently serving 100+ companies in the real estate industry. We handle content, posting, and ads from end to end, helping small businesses reach more customers on social media, without the traditional agency price tag. Our goal is to deliver a quality service experience that small businesses can actually afford and rely on.

The Role

We're looking for a high-agency team member to drive customer operations and content production. You'll manage the content pipeline from brief to delivery, run client communications, and make sure every piece ships on time and on quality.

Your Responsibilities Will Include

• Creating social media content for customers and sales prospects with a strong focus on short form videos. We only use materials customers already have, so you will not be using a camera: your job is turning existing material into ready, polished content.
• Taking ownership of your customers by making sure that quality content is delivered to customers and to their channels on a weekly basis.
• Communicating with clients to keep things running smoothly e.g., helping with Meta Business Suite, answering content-related questions, and following up to keep content schedules on track.
• Making judgment calls on priorities, and identifying what needs fixing or improving before anyone tells you to.

What We're Looking For

• You have a strong eye for visual content and a solid understanding of what works on social media.
• You have a strong sense of ownership and take initiative without being asked.
• You communicate clearly and confidently in both Finnish and English, in writing and on calls. You can explain things to customers in a way that's friendly and professional, and you're comfortable jumping on a call when needed.
• You're tech-savvy and genuinely enjoy learning new tools. From editing software to AI platforms, you pick things up fast and treat new software as something to explore, not avoid.

What We Offer

• High ownership from day one. You'll own real responsibilities, see the direct impact of your work on customers and the business, and have a genuine say in how things get done.
• A front-row seat at a fast growing early-stage startup. We're small but growing fast, which means you'll see how a startup actually operates, from customer acquisition to product decisions to scaling operations.
• A flexible, modern work environment. We're a small, tight-knit team where trust, openness, and flexibility are core to how we work. Everyone has a voice and people are trusted to manage their own work.
• The chance to work with AI at the core of the business. We're an AI-native company, which means you'll get hands-on experience with the tools and workflows that are reshaping marketing.

Hiring Process

01 Intro call
A Google Meet call where we get to know each other, learn about your background, and hear what draws you to the role and to Kreia.

02 Live interview + case exercise
On-site at our Helsinki office
We dive deeper into your experience, and work through a short hands-on case exercise that reflects the kind of work you'd actually be doing in the role.

03 Final decision
We'll make a decision quickly after the final round and get back to you within a few days, whether the answer is yes or no.