Customer Success Associate and Content Creator

Kreia; Helsinki; On-site; EUR 45,000 - 65,000; Full time

Job summary

Kreia in Helsinki is building an AI-native marketing service for small businesses. We seek a high-agency team member to drive customer operations and content production, managing the content pipeline from brief to delivery, coordinating client communications, and ensuring every piece ships on time and on quality.

You will transform existing client material into ready-to-publish social content, own the customer relationship with weekly high-quality deliveries, and collaborate with clients to keep

Qualifications

• Strong eye for visual content and understanding of what works on social media.
• Owns initiatives and takes ownership of tasks without prompting.
• Clear, confident communication in Finnish and English, both written and on calls.

Responsibilities

• Create social media content for customers and prospects, focusing on short form videos using existing materials.
• Own the customer relationship by ensuring weekly delivery of high-quality content.
• Coordinate with clients to keep content schedules on track and assist with Meta Business Suite.
• Make priorities calls and identify improvements before being asked.

Skills

Visual content

Ownership mindset

Communication (Finnish & English)

Job description

About Kreia

Kreia is a Finnish AI-native marketing service for small businesses, currently 100+ companies in the real estate industry. We handle content, posting, and ads from end to end, helping small businesses reach more customers on social media, without the traditional agency price tag. Our goal is to deliver a quality service experience that small businesses can actually afford and rely on.

The role

We're looking for a high-agency team member to drive customer operations and content production. You'll manage the content pipeline from brief to delivery, run client communications, and make sure every piece ships on time and on quality.

Your responsibilities will include:

• Creating social media content for customers and sales prospects with a strong focus on short form videos. We only use materials customers already have, so you will not be using a camera: your job is turning existing material into ready, polished content.
• Taking ownership of your customers by making sure that quality content is delivered to customers and to their channels on a weekly basis.
• Communicating with clients to keep things running smoothly e.g., helping with Meta Business Suite, answering content-related questions, and following up to keep content schedules on track.
• Making judgment calls on priorities, and identifying what needs fixing or improving before anyone tells you to.

What we're looking for:

• You have a strong eye for visual content and a solid understanding of what works on social media.
• You have a strong sense of ownership and take initiative without being asked.
• You communicate clearly and confidently in both Finnish and English, in writing and on calls. You can explain things to customers in a way that's friendly and professional, and you're comfortable jumping on a call when needed.
• You're tech-savvy and genuinely enjoy learning new tools. From editing software to AI platforms, you pick things up fast and treat new software as something to explore, not avoid.

What we offer:

• High ownership from day one. You'll own real responsibilities, see the direct impact of your work on customers and the business, and have a genuine say in how things get done.
• A front-row seat at an early-stage startup. We're small but growing fast, which means you'll see how a startup actually operates, from customer acquisition to product decisions to scaling operations.
• A flexible, modern work environment. We're a small, tight-knit team where trust, openness, and flexibility are core to how we work. Everyone has a voice and people are trusted to manage their own work.
• The chance to work with AI at the core of the business. We're an AI-native company, which means you'll get hands-on experience with the tools and workflows that are reshaping marketing.

Hiring process

1. 01

   Intro call

   A Google Meet call where we get to know each other, learn about your background, and hear what draws you to the role and to Kreia.

2. 02

   Live interview + case exercise

   On-site at our Helsinki office

   We dive deeper into your experience, and work through a short hands-on case exercise that reflects the kind of work you'd actually be doing in the role.

3. 03

   Final decision

   • We'll make a decision quickly after the final round and get back to you within a few days, whether the answer is yes or no.