Customer Service Representative

Hullu Poro Oy; Kittilä; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Housing support

Staff benefits

Job summary

Hullu Poro Oy in Levi seeks an energetic customer service representative to join Tonttula in Levi as part of a cheerful, multidisciplinary team in Lapland. You will be the first contact for guests, helping, guiding and ensuring a smooth and pleasant visit.

Responsibilities include welcoming guests, handling reservations, advising on activities, multi-channel communication, cash handling, and promoting local events. A friendly, flexible mindset and good language skills are essential.

Qualifications

• Friendly and solution-oriented service mindset.
• Good Finnish and English language skills; other languages are an advantage.
• Quick learning ability and basic IT skills.
• Flexibility with work hours, including evenings and weekends.
• Strong organizational and communication skills.
• Previous experience in customer service or tourism is valued, but enthusiasm is essential.

Responsibilities

• Welcoming guests and onboarding to Tonttula services at the information desk.
• Making and managing reservations (accommodations, restaurant, program services).
• Advising on activities and experiences.
• Multichannel customer communication: email, phone, and in-person.
• Cash handling and sales.
• Informing about local events and distributing marketing materials.
• Ensuring cleanliness, comfort and safety of facilities.

Skills

Friendly service mindset

Customer service

Communication skills

Finnish language

English language

Basic IT skills

Flexibility with hours

Organizational skills

Job description

We are seeking an energetic, service-minded and self-motivated customer service representative to join Tonttula in Levi as part of Hullu Poro Oy’s multidisciplinary and cheerful team. In this role you will be in the heart of Lapland, creating unique experiences for our customers. As a customer service representative you are the first contact for our guests at Tonttula; you help, guide and ensure a smooth and pleasant visit. We value friendly interaction, relaxed attitude and willingness to take on new tasks in varied situations. Your work emphasises customer-orientation, good organizational skills and a desire to be part of a joyful workplace.

Responsibilities

• welcoming guests and onboarding to Tonttula services at the information desk
• making and managing reservations (accommodations, restaurant, program services)
• advising on activities and experiences
• multi-channel customer communication: email, phone, and in-person
• cash handling and sales
• informing about local events and distributing marketing materials
• ensuring cleanliness, comfort and safety of facilities

Requirements

• friendly and solution-oriented service mindset
• good Finnish and English language skills (other languages are an advantage)
• quick learning ability and basic IT skills
• flexibility with work hours (shifts in evenings and weekends)
• strong organizational and communication skills
• previous experience in customer service or tourism is valued but genuine enthusiasm for customer work is most important

Benefits

• supportive and relaxed team and thorough onboarding at Tonttula Levi
• opportunity to develop your customer service skills in a diverse environment
• excellent working environment in Lapland and comprehensive staff benefits
• responsible role in an experiential tourism setting
• help with housing if needed