Customer Service Representative

Power Finland Oy; Tampere; On-site; EUR 21,000 - 27,000; Part time

Benefits offered by this job

Back-office tasks

Positive work environment

Evening & weekend shifts

Nordic corporate environment

Retail B pay grade

Job summary

Power Finland Oy is seeking a back-office focused role based in Tampere. You will handle email and ticketing tasks, support our online store and partner stores, and assist with customer situations across orders and products.

Direct customer contact by phone or chat is possible occasionally. The position offers a permanent part-time contract (20–30 hours/week), with shifts mainly in the evenings and weekends, a Nordic corporate environment, and compensation according to the B pay grade of the

Qualifications

• Finnish language proficiency (excellent written and spoken).
• Good command of English (written and spoken).
• Ability to work evenings and weekends.
• Ability to work independently and as part of a team.
• Good computer skills and ability to use multiple systems simultaneously.
• Willingness to follow instructions and learn new tasks.

Responsibilities

• Handle back-office tasks arriving via email and our ticketing system.
• Support our online store and stores in various order- and product-related customer situations.
• Direct customer contacts by phone or chat are less frequent but may be included when needed.
• Collaborate with the online store, stores, and other parts of the customer service organization.
• Work with multiple systems simultaneously and follow agreed processes.

Skills

Finnish language

English language

Evening and weekend work

Independent work

Team collaboration

Multi-system usage

Attention to detail

Computer proficiency

Job description

Role Description

The role mainly involves back-office tasks. You will handle tasks arriving via email and our ticketing system, support our online store and stores in various order- and product-related customer situations. Direct customer contacts by phone or chat are less frequent in this role but may be included when needed. The job requires meticulousness, efficient information retrieval, following given instructions, and the ability to complete tasks independently. You will work with multiple systems simultaneously and collaborate with the online store, stores, and other parts of the customer service organization. The position requires initiative, good stress tolerance, and the courage to make decisions according to agreed processes. The customer service center is a key point of contact for consumers and POWER stores.

Contract & Benefits

We offer a permanent part-time contract with 20–30 hours per week, start date by agreement, varied back-office and support tasks, a positive work environment and team lead support, mostly evening and weekend shifts, an interesting Nordic corporate environment, and compensation according to the B pay grade of the retail collective agreement.

• varied back-office and support tasks
• a positive work environment and team lead support
• mostly evening and weekend shifts
• an interesting Nordic corporate environment
• compensation according to the B pay grade of the retail collective agreement

Training & Development

Training is provided during weekdays in office hours. We emphasise learning and developing in the role, and the team operates in Tampere city center.

Requirements

• Finnish language proficiency (excellent written and spoken)
• Good command of English (written and spoken)
• Ability to work evenings and weekends
• Ability to work independently and as part of a team
• Good computer skills and ability to use multiple systems simultaneously
• Willingness to follow instructions and learn new tasks