Receptionist

Hullu Poro Oy; Kittilä; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Thorough training

Modern work environment in Levi

Housing support in Levi

Employee discounts

Job summary

Hullu Poro Oy in Levi is seeking a friendly receptionist to welcome guests, handle check-ins and check-outs, and assist with a range of inquiries.

You will manage room reservations by phone, email and in person, handle billing, and collaborate with housekeeping and restaurant teams to ensure a smooth guest experience.

Experience in reception or customer service is an advantage; Finnish and English skills are required, with additional languages a plus, and training will be provided.

Qualifications

• Experience in reception or customer service is advantageous
• Good interpersonal skills and positive attitude
• Fluent in Finnish and English; other languages a plus
• Willingness to learn hotel software and systems

Responsibilities

• Welcome guests at the reception and assist with inquiries
• Handle check-ins and check-outs
• Manage room reservations by phone, email and in person
• Process billing and payments
• Collaborate with housekeeping and restaurant teams to maintain hotel appearance
• Utilize hotel information systems in daily tasks
• Perform various support office tasks at the reception

Skills

Customer service

Interpersonal skills

Teamwork

Flexibility

Finnish language

English language

Tools

Office software

Hotel systems

Job description

Receptionist at Hullu Poro Oy, Levi. Welcoming guests at the hotel, handling check-ins and check-outs, guiding customers and assisting with various queries. Manage room reservations by phone, email and in person. Handle billing and payments. Collaborate with housekeeping and restaurant teams to maintain hotel appearance. Utilise information systems (e.g., Hotellinx Cloud) in daily tasks. Various support office tasks at the reception.

What we expect:

• positive customer service attitude and good interpersonal skills
• independent and responsible work attitude, but able to work in a team
• flexibility and quick reaction in varying situations
• experience in reception work or other customer service (advantageous but not required)
• Finnish and English language skills
• other languages a plus
• basic knowledge of common office software and willingness to learn hotel systems

What we offer:

• thorough training and modern work environment in Levi
• diverse and responsible work in an international travel area
• supportive and encouraging team
• employee benefits (e.g., customer discounts, recreational opportunities)
• opportunity to influence guest experiences and grow in the service field
• help with housing in Levi if needed

Welcome to help create unforgettable experiences for our guests in Levi's premier reception.