Customer Service & Logistics Coordinator

Trelleborg Sealing Solutions; Tampere; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Competitive compensation package

Generous annual leave

Growth and training opportunities

Job summary

Trelleborg Industrial Solutions in Tampere, Finland seeks a Customer Service Coordinator to manage orders, communications and deliveries. This six-month temporary role involves coordinating forecasts with internal teams, maintaining customer portals, handling credit/debit notes, and ensuring regulatory compliance for deliveries.

You will build strong customer relationships, manage safety stock, and support cross-functional teams to prevent delivery bottlenecks.

Qualifications

• Professional fluency in Finnish and English.
• Within commutable distance to Kiikka office.
• At least 3 years of vocational training in a specialised occupation (industrial clerk).
• Company-specific additional qualification or several years in manufacturing.
• Previous customer service experience is a plus.
• Strong written and spoken communication skills at all company levels.
• Good MS Office skills, especially Excel, and ERP experience (M3 or SAP).
• Organisational talent and attention to detail.
• Proactive work, even under tight deadlines.
• Solution-oriented mindset and strong customer focus.

Responsibilities

• Create and send order confirmations to customers with accuracy and timeliness.
• Build strong operational relationships by proactively informing and engaging with customers.
• Gather customer forecasts and collaborate with internal stakeholders to improve forecast accuracy.
• Coordinate with Planning, Sales, and S&OP to forecast and mitigate delivery bottlenecks.
• Communicate proactively with customers regarding delivery constraints and corrective actions.
• Respond to general inquiries related to existing orders.
• Manage customer safety stock and maintain customer portals (e.g., SupplyOn).
• Support Finance with credit/debit notes and receivables addressing blocked deliveries.
• Handle complaints and support internal resolution of customer concerns.
• Ensure compliance with delivery regulations, including declarations and authorizations.
• Register deliveries and special transports in customer portals as required.

Skills

Finnish language

English language

Communication skills

Organisational talent

Proactive work style

Attention to detail

Work under pressure

Strong communicator

Education

Vocational training in industrial clerk

Manufacturing environment experience

Tools

MS Office (Excel)

ERP systems (M3 or SAP)

Job description

Trelleborg Industrial Solutions in Tampere, Finland seeks a Customer Service Coordinator to manage orders, communications and deliveries. This six-month temporary role involves coordinating forecasts with internal teams, maintaining customer portals, handling credit/debit notes, and ensuring regulatory compliance for deliveries.

You will build strong customer relationships, manage safety stock, and support cross-functional teams to prevent delivery bottlenecks.