Customer Service Coordinator (6 months FTC)

Trelleborg Sealing Solutions; Tampere; Vor Ort; EUR 20.000 - 27.000; Vollzeit

Benefits dieser Stelle

Competitive compensation package

Generous annual leave

Growth and training opportunities

Zusammenfassung

Trelleborg Industrial Solutions in Tampere, Finland seeks a Customer Service Coordinator to manage orders, communications and deliveries. This six-month temporary role involves coordinating forecasts with internal teams, maintaining customer portals, handling credit/debit notes, and ensuring regulatory compliance for deliveries.

You will build strong customer relationships, manage safety stock, and support cross-functional teams to prevent delivery bottlenecks.

Qualifikationen

• Professional fluency in Finnish and English.
• Within commutable distance to Kiikka office.
• At least 3 years of vocational training in a specialised occupation (industrial clerk).
• Company-specific additional qualification or several years in manufacturing.
• Previous customer service experience is a plus.
• Strong written and spoken communication skills at all company levels.
• Good MS Office skills, especially Excel, and ERP experience (M3 or SAP).
• Organisational talent and attention to detail.
• Proactive work, even under tight deadlines.
• Solution-oriented mindset and strong customer focus.

Aufgaben

• Create and send order confirmations to customers with accuracy and timeliness.
• Build strong operational relationships by proactively informing and engaging with customers.
• Gather customer forecasts and collaborate with internal stakeholders to improve forecast accuracy.
• Coordinate with Planning, Sales, and S&OP to forecast and mitigate delivery bottlenecks.
• Communicate proactively with customers regarding delivery constraints and corrective actions.
• Respond to general inquiries related to existing orders.
• Manage customer safety stock and maintain customer portals (e.g., SupplyOn).
• Support Finance with credit/debit notes and receivables addressing blocked deliveries.
• Handle complaints and support internal resolution of customer concerns.
• Ensure compliance with delivery regulations, including declarations and authorizations.
• Register deliveries and special transports in customer portals as required.

Kenntnisse

Finnish language

English language

Communication skills

Organisational talent

Proactive work style

Attention to detail

Work under pressure

Strong communicator

Ausbildung

Vocational training in industrial clerk

Manufacturing environment experience

Tools

MS Office (Excel)

ERP systems (M3 or SAP)

Jobbeschreibung

Sista ansökningsdag 2026-12-13 Plats: FIN - Tampere

Do you want to make a lasting difference for our customers and the environment?

Start by shaping the industry from within.

Who are we?

Trelleborg Industrial Solutions (TIS) is a global leader in innovative polymer-based solutions for key industries and critical infrastructure.

We are one of three business areas within the Trelleborg Group and employ approximately 6,200 people worldwide.

About The Job

As a Customer Service Coordinator you will be responsible for managing customer orders and communications, ensuring timely confirmations and proactive engagement. This involves coordinating forecasts, delivery, and planning with internal teams, maintaining customer portals and safety stock, and supporting financial processes such as credit/debit notes and receivables. You will handle complaints, ensures regulatory compliance (e.g. export control) for deliveries, and manages special transport registrations

Kindly take note that this is a 6 months temporary position.

Your Responsibilities

• Create and send order confirmations to customers, ensuring accuracy and timeliness.
• Build strong operational relationships by proactively informing and engaging with customers.
• Gather customer forecasts and collaborate with internal stakeholders to enhance forecast accuracy
• Coordinate with Planning, Sales, and S&OP to forecast and mitigate delivery bottlenecks or issues.
• Communicate proactively with customers regarding delivery constraints, aligning on corrective measures and coordinating cross-functional responses.
• Respond to general enquiries related to existing orders.
• Manage customer safety stock and maintain customer portals (e.g., SupplyOn).
• Support the Finance team with credit/debit note creation, and assist receivables management by proactively addressing blocked deliveries.
• Handle complaints and support the internal resolution of customer concerns.
• Ensure compliance with delivery regulations, including declarations and authorizations.
• Register deliveries and special transports in customer portals as required.

What You Bring

• Professional fluency in Finnish and English.
• Within commutable distance to be based in the Kiikka office.
• At least 3 years of successfully completed vocational training in a specialised occupation such as industrial clerk.
• Company-specific additional qualification or several years of professional experience in a manufacturing environment.
• Previous experience in customer service is a plus.
• Very good written and spoken communication skills at all company levels (internal and external).
• Good MS Office skills, especially Excel, and experience with the ERP system: preferably M3 or SAP.
• Organisational talent, ability to work under pressure and a high level of attention to detail.
• Proactive work, even when working to tight deadlines.
• Strong communicator, approachable, analytical and solution-oriented.
• Taking responsibility and striving for customer satisfaction.

Our Offer And Benefits

• A responsible and results-oriented task in an internationally active industrial company.
• We provide an encouraging environment offering growth within the company while investing in your training/education.
• Family and congenial working atmosphere with modern equipment.
• Attractive competitive compensation package.
• Generous annual leave.

Application process

Trelleborg is an Equal Opportunity Employer, and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen.

We provide an encouraging environment which offers growth within the company while investing in employee training/education.

We encourage applications from people of all nationalities, religions, genders, sexual identities, different ages and people with disabilities.