Finnish Customer & Order Coordinator (11‑Month Temp)

Essity; Espoo; On-site; EUR 42,000 - 54,000; Full time

Job summary

Essity is seeking a temporary Customer Facing & Order Management Representative in Espoo, Finland. You will be the primary contact for B2B customers and support them through the order-to-delivery process, coordinating with Sales, Supply Chain and other specialists across the Nordic region.

The role is a parental leave cover for about 11 months, reporting to the Customer Facing & Order Management Manager in Sweden, based at the Espoo office. Fluency in Finnish and English is required.

Qualifications

• A university degree or equivalent in a related field.
• Experience in customer service, administration, or coordinating roles.
• Strong organizational and planning skills.
• Fluent in Finnish and English, both written and spoken.
• Experience with SAP or similar ERP systems is preferred.
• Knowledge of another Nordic or Baltic language is a plus.

Responsibilities

• Be the primary point of contact for B2B customers and internal stakeholders.
• Manage and monitor customer orders through the full order-to-delivery cycle.
• Coordinate activities with Sales, Supply Chain and other functions.
• Maintain clear, proactive communication with customers.
• Handle delivery deviations, shortages, and operational issues.
• Lead regular logistics meetings to improve service levels.
• Contribute to continuous process improvements within the Nordic team.

Skills

Customer service

Coordination

Problem solving

Communication

Education

University degree in Business Administration or related

Tools

SAP

Job description

Essity is seeking a temporary Customer Facing & Order Management Representative in Espoo, Finland. You will be the primary contact for B2B customers and support them through the order-to-delivery process, coordinating with Sales, Supply Chain and other specialists across the Nordic region.

The role is a parental leave cover for about 11 months, reporting to the Customer Facing & Order Management Manager in Sweden, based at the Espoo office. Fluency in Finnish and English is required.