Finnish-Speaking Customer Support Specialist, Greece + Relocation Package

Tonguepoint; Oulu; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Transportation bonus

Performance bonus

Relocation support

Weekday schedule

40-hour week

Job summary

Tonguepoint is expanding its multilingual customer experience team in Greece. The role supports Finnish-speaking customers by phone, email, and chat, helping ensure smooth shipping experiences and timely problem resolution.

You will join a Monday–Friday, 40-hour weekly schedule with shift rotations, training in English (B1-B2) and Finnish, and relocation support where applicable.

Qualifications

• Fluency in Finnish.
• Good command of English (B1-B2 minimum for training and internal communication).
• Strong communication skills, both written and verbal.
• Ability to handle stress, multitask, and work in fast-paced environments.
• Problem-solving mindset and customer-first attitude.
• Eligible to work legally in Greece.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines.
• Resolve issues related to delayed, lost, or damaged packages following company procedures.
• Handle billing questions, customs requirements, and documentation support.
• Maintain a high level of professionalism and deliver a positive customer experience.
• Log all interactions in the internal CRM system with detail and accuracy.
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards.

Skills

Finnish

English (B1-B2)

Communication skills

Stress resilience

Multitasking

Customer-first mindset

Job description

About the role

A leading global customer experience company is expanding its multilingual team in Greece. You will support international customers in Finnish, helping them by phone, email, and chat.

Start date: 16 November 2026

The Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat


• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines


• Resolve issues related to delayed, lost, or damaged packages following company procedures


• Handle billing questions, customs requirements, and documentation support


• Maintain a high level of professionalism and deliver a positive customer experience


• Log all interactions in the internal CRM system with detail and accuracy


• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

The Offer

• Competitive salary package


• Transportation bonus


• Performance bonus (up to 15% of salary)


• Relocation support (where applicable): hotel and flight covered


• Monday-Friday schedule with rotating shifts


• 40 hours per week

The Requirements

• Fluency in Finnish


• Good command of English (B1-B2 minimum for training and internal communication)


• Strong communication skills, both written and verbal


• Ability to handle stress, multitask, and work in fast-paced environments


• Problem-solving mindset and customer-first attitude


• Eligible to work legally in Greece