Finnish-Speaking Customer Support Specialist, Greece + Relocation Package

Tonguepoint; Tampere; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary package

Transportation bonus

Performance bonus (up to 15% of salary

Relocation support (where applicable):

Monday-Friday schedule with rotatingf

40 hours per week

Job summary

Tonguepoint, a leading global CX company, is expanding its multilingual team in Greece to support Finnish-speaking customers by phone, email and chat, delivering timely and courteous service.

The role requires handling inquiries, shipment tracking, billing questions, and documentation, with KPIs focused on First Call Resolution and CSAT. Competitive salary, bonuses up to 15%, relocation support, and a 40-hour week with rotating shifts.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

Job description

About the role

A leading global customer experience company is expanding its multilingual team in Greece. You will support international customers in Finnish, helping them by phone, email, and chat.

Start date: 16 November 2026

The Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat


• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines


• Resolve issues related to delayed, lost, or damaged packages following company procedures


• Handle billing questions, customs requirements, and documentation support


• Maintain a high level of professionalism and deliver a positive customer experience


• Log all interactions in the internal CRM system with detail and accuracy


• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

The Offer

• Competitive salary package


• Transportation bonus


• Performance bonus (up to 15% of salary)


• Relocation support (where applicable): hotel and flight covered


• Monday-Friday schedule with rotating shifts


• 40 hours per week

The Requirements

• Fluency in Finnish


• Good command of English (B1-B2 minimum for training and internal communication)


• Strong communication skills, both written and verbal


• Ability to handle stress, multitask, and work in fast-paced environments


• Problem-solving mindset and customer-first attitude


• Eligible to work legally in Greece