Customer Experience Specialist (Hybrid) – AI-Driven Support

Electrolux Group; Helsinki; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Flexible work hours

Hybrid work environment

Product discounts

Job summary

Electrolux Group in Helsinki is seeking a customer service professional to manage orders, answer inquiries, and support quotations for project customers. You will be part of a diverse team in a hybrid office, contributing to a superior customer experience.

The role requires a relevant bachelor's degree and proven customer service experience, with fluency in Finnish and English. SAP knowledge is a plus, and the company offers development opportunities within a global organization.

Qualifications

• Bachelor's degree or equivalent required.
• Experience in a customer service role is essential.
• Fluency in Finnish and English; Swedish is a plus.
• Good problem-solving and people skills.
• Proactive and flexible with a results-driven mindset.
• Proficiency with MS Office, especially Excel; SAP is a plus.

Responsibilities

• Manage sales orders, customer inquiries, and claims.
• Provide product information and support project quotations.
• Collaborate with teams to improve daily operations and customer experience.
• Utilize digital tools, automation, and AI to enhance efficiency.

Skills

Customer service experience

Team player

Empathy and problem-solving

Flexible and proactive

Results-oriented

Finnish and English fluency

Education

Bachelor's degree or equivalent

Tools

Excel

SAP

Job description

Electrolux Group in Helsinki is seeking a customer service professional to manage orders, answer inquiries, and support quotations for project customers. You will be part of a diverse team in a hybrid office, contributing to a superior customer experience.

The role requires a relevant bachelor's degree and proven customer service experience, with fluency in Finnish and English. SAP knowledge is a plus, and the company offers development opportunities within a global organization.