Customer Service Specialist - Temporary position until May 2027

FI10 Oy Electrolux Ab; Finland; Hybrid; EUR 36,000 - 56,000; Full time

Benefits offered by this job

Hybrid work environment

Discounts on Electrolux products

AI tools in daily work

Job summary

Electrolux Group in Helsinki (Kalasatama) is seeking a customer service professional to manage sales orders, answer inquiries, and support quotations for project customers.

You will work with Excel and SAP, be fluent in Finnish and English, and thrive in a hybrid office with about 50 colleagues across Sales, Marketing, Product Line and Contact Center.

Qualifications

• Bachelor’s degree or similar.
• Experience in a customer service role.
• Customer focused and a real team player.
• Flexible, proactive approach with a strong results-oriented mindset.
• Knowledge of MS Office tools, especially Excel.
• Experience with SAP is considered an advantage.
• Interest in continuous improvement, automation, and AI is considered an advantage.
• Fluent in Finnish and English, both written and spoken. Swedish is considered an advantage.

Responsibilities

• With phone and email as your main tools for delivering outstanding service, you will manage sales orders, handle customer inquiries and claims, provide product information, and support quotation activities for project customers.
• You will also support quotation activities for project customers and contribute to the continuous development of our daily operations.
• We actively explore and utilize digital tools, automation, and AI to improve efficiency, quality, and customer experience, and you will play an important role in this journey.

Skills

Customer focus

Team player

Problem solving

Flexible

Results oriented

Education

Bachelor's degree

Tools

Excel

SAP

Job description

Job Description Please note that this is a temporary position until May 2027. Take the call that makes someone's day. At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living. Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home!

About the role

Our customers are our world. We obsess about their wants and needs, from designing a product through bringing it to life to helping to look after it when they take it home. And that’s where you come in – going above and beyond to listen, understand, empathize, and provide a solution that doesn’t just fix an issue but makes for a positively better experience. Join our team with a just-do-it attitude and we-are-in-it-together feeling to keep shaping living for the better.

What you’ll do

With phone and email as your main tools for delivering outstanding service, you will manage sales orders, handle customer inquiries and claims, provide product information, and support quotation activities for project customers. Our product portfolio ranges from dishwashers and dryers to coffee machines and toasters, and you will become a trusted expert when customers seek guidance. You will also support quotation activities for project customers and contribute to the continuous development of our daily operations. We actively explore and utilize digital tools, automation, and AI to improve efficiency, quality, and customer experience, and you will play an important role in this journey.

Who you are / Your qualifications

• Relevant Bachelor’s degree or similar
• Experience in a customer service role or similar position.
• Customer focused and a real team player. You understand and empathize with people and can apply your people and problem-solving skills to reassure customers and to help your colleagues.
• A flexible, proactive approach and a strong results-oriented mindset.
• Knowledge of MS Office tools, especially Excel
• Experience with SAP is considered an advantage
• Interest in continuous improvement, automation, and AI is considered an advantage
• Fluent in Finnish and English, both written and spoken. Swedish is considered an advantage.

Where you’ll be:

You will be based in Kalasatama, Helsinki in our modern office setting. You will work alongside approximately 50 colleagues in functions such as Sales, Marketing, Product Line, and the Contact Center, all working towards the same purpose: shaping living for the better.

Benefits include:

• Flexible work hours and hybrid work environment.
• Discounts on Electrolux products and services.
• Opportunity to work with modern digital tools, automation, and AI solutions.
• Collaborative and supportive team culture.
• Career and development opportunities within a global organization.

As part of Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you. Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to www.electroluxgroup.com.