Customer Experience Center Manager

Spaces. offices | co-working | meeting rooms.; Oulu; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Induction training

Career progression

Incentives

Sociable hours

Wellbeing benefits

Job summary

IWG is seeking a Customer Services Manager to oversee a centre’s performance with the autonomy to run it like your own business. You will manage on-site operations, lead a small team, upskill staff and ensure guests have a world-class experience.

You’ll be responsible for tours, upselling and turning visitors into brand ambassadors while driving customer excellence across our global network.

Qualifications

• Experience leading a small team with a track record of delivering against targets.
• Strong customer-service mindset with a proactive, solutions-focused approach.
• Excellent communication and relationship-building skills with guests and colleagues.

Responsibilities

• Oversee all on-site centre operations and performance.
• Lead and develop a small team to provide outstanding customer experiences.
• Give tours to prospective customers and upsell where appropriate.
• Turn visitors into brand ambassadors by delivering world-class service.

Job description

IWG is seeking a Customer Services Manager to oversee a centre’s performance with the autonomy to run it like your own business. You will manage on-site operations, lead a small team, upskill staff and ensure guests have a world-class experience.

You’ll be responsible for tours, upselling and turning visitors into brand ambassadors while driving customer excellence across our global network.