Customer Service and Sales Manager

IWG plc; Oulu; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Flexible workplace benefits

Job summary

IWG plc is seeking a Customer Services & Sales Manager to lead a centre, drive sales, and deliver outstanding customer experiences. You’ll have autonomy to run the centre as your own business, tackle challenges, and motivate a small team to exceed targets.

You’ll be responsible for generating new business, upselling to current customers, and presenting tours to prospective clients while ensuring every customer leaves as a brand ambassador for IWG.

Qualifications

• Experience delivering against targets while leading a small, close-knit team.
• Exposure to running a flexible workspace centre or consumer-facing site like a store or restaurant.
• Proven sales track record with ability to build a sales pipeline.
• Mindset: passion, drive, ownership and resilience.

Responsibilities

• Manage all on-site centre operations and performance.
• Generate sales by winning new business and upselling to existing customers.
• Give tours to prospective customers and represent the centre brand.
• Ensure customers receive world-class service and become brand ambassadors.

Job description

Customer Services & Sales Manager

This position sits at the heart of our growing global organisation, you’ll be responsible for all aspects of your centre’s performance including delivering sales targets. We’ll give you autonomy and resource to manage your centre as though it’s your own business. You’ll have a wide range of responsibilities including:

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Generating sales by winning new business and upselling to existing customers
• Giving tours to prospective customers.
• Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

What we can do for you

You’re reading the right advert if you’re looking for:

• a fun, challenging and rewarding career.
• great induction training and excellent ongoing learning and development.
• fantastic promotion prospects.
• generous, achievable quarterly commission incentives and sociable hours.
• access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.

About you

Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. You’ll have succeeded in previous sales roles, demonstrating that you can build a sales pipeline and consistently sell. Alongside your natural sales and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.

• Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
• Drive: you and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
• Resilience: a relentless focus on business priorities, regardless of the obstacles placed in front of you.

Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service.

And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.

About IWG

With almost 4,000 tech-enabled, sustainable and inspiring centres across the world, we’re already seven times the scale of our nearest competitor – and we’re continuing to grow.

With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.

We’re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023.