Senior Technical Account Manager — Italian (Remote, Enterprise)

Twilio; España; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading communications technology company is seeking a Staff Technical Account Manager fluent in Italian and English, to support Personalized customers in a remote role based in Spain. You will address complex technical issues, ensuring customer satisfaction while collaborating with internal product teams. Ideal candidates will have over 8 years in technical support engineering and experience with large enterprise customers. Competitive pay and generous benefits are offered.

Servicios

Competitive pay

Generous time off

Healthcare benefits

Retirement savings program

Parental and wellness leave

Formación

• 8+ years of experience in Technical Support or related roles.
• Ability to communicate technical concepts effectively.
• Understanding of RESTful technology and cloud solutions.
• Experience with large enterprise customers.

Responsabilidades

• Serve as the point of contact for Personalized accounts.
• Resolve complex technical issues for enterprise customers.
• Coordinate escalated customer issues effectively.
• Collaborate with internal teams to enhance customer experiences.

Conocimientos

Technical Support Engineering

Fluent in Italian

Fluent in English

Network troubleshooting

API knowledge

WebRTC experience

Descripción del empleo

A leading communications technology company is seeking a Staff Technical Account Manager fluent in Italian and English, to support Personalized customers in a remote role based in Spain. You will address complex technical issues, ensuring customer satisfaction while collaborating with internal product teams. Ideal candidates will have over 8 years in technical support engineering and experience with large enterprise customers. Competitive pay and generous benefits are offered.