Remote Customer Experience Specialist (Spanish)

Heymondo; Madrid; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading travel insurance company is seeking a Customer Care Specialist to ensure exceptional support for our customers in a remote environment. The ideal candidate will have at least 3 years of experience in customer care, be bilingual in Italian and Spanish, and possess a strong focus on customer satisfaction. This position offers a competitive salary and a flexible work environment.

Servicios

Competitive annual salary

Performance-based variable compensation

Flexible work environment

Formación

• At least 3 years of experience in a similar position (Remote Customer Care in Travel & Insurance industry).
• Experience with Email / Chat / Voice support.

Responsabilidades

• Handle customer inquiries and resolve issues efficiently.
• Deliver personalized solutions and represent the brand professionally.
• Provide feedback to management on customer service tools and website improvements.

Conocimientos

Customer-focused

Detail-oriented

Bilingual (Italian, Spanish)

Descripción del empleo

Heymondo is a rapidly growing travel insurance company known for our dynamic and collaborative work environment. We are seeking a highly customer-focused and detail-oriented Customer Care Specialist to champion the customer experience across our digital products, ensuring that every interaction aligns seamlessly with our company’s mission: making life easier for travelers.

In this role, as a Customer Care Specialist, you will play a key role in providing exceptional support to our customers and ensuring their needs are met efficiently and effectively.

You'll be responsible for handling customer inquiries, resolving issues, and delivering personalized solutions, while consistently representing our brand with professionalism and empathy.

You will be the voice of the customer, ensuring that feedback is communicated to relevant teams to drive improvements and enhance our products and services.

Deliver exceptional customer service by providing timely, accurate, and personalised support. Focus on resolving customer inquiries efficiently, reducing response times, and continuously improving the customer experience to uphold the highest standards of service and satisfaction.

Ensure customer satisfaction and provide professional customer support.

Discuss with customers on different channels and provide information on the company’s products and services.

Take the extra mile to engage customers.

Provide feedback to the management team on : the efficiency of the customer service tools, new customer needs, how to enhance any website / App value proposition.

Liaise with other departments and provide support to them.

Claims Support :

Bilingual : Native-level Italian skills required, and Spanish.

At least 3 years of experience in a similar position (Remote Customer Care in Travel & / or Insurance industry).

Email / Chat / Voice)

Schedule : Full Time

~37.5 hour work week from Monday to Friday.

~100% Remote (we have a very nice office right next to Torre Agbar in Barcelona in case you want to work from there too)

Office Location : Indefinite contract

Competitive annual salary + variable based on your performance.

Flexible and good work environment.