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Senior Customer Success Lead - Spain (Remote)
Resumo da oferta
A fast-growing e-commerce company is looking for a Customer Success leader in Spain to enhance the customer experience continually. In this fully remote role, you will manage the customer journey from pre-sales to retention, ensuring high satisfaction and operational excellence through strategic leadership. Ideal candidates will have at least 5 years of experience in customer success, preferably in e-commerce, and possess strong problem-solving and communication skills. Join a collaborative culture focused on innovation and exceptional service.
Serviços
Qualificações
- Minimum of 5 years of experience in customer success or client operations.
- At least 2 years in a leadership capacity.
- Strong written and verbal communication skills.
Responsabilidades
- Own and improve the end-to-end customer experience.
- Establish, track, and optimise KPIs to drive satisfaction.
- Build and mentor a high-performing customer success team.
Conhecimentos
Ferramentas
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.