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If you have experience in printing and are eager to grow your career in high-level technical support, we would love to meet you!

Join our team and make an impact on our customers while developing professionally together with an outstanding team.

What you will be expected to achieve in this role:

We are looking for 2 Solutions and 1 Hardware Support Engineers within the technical-client area of large format printers. The roles involve providing technical support for applications across different platforms in LFP within the EMEA region.

Your responsibilities will include managing current product escalations and deploying technical improvements for one of our printing product segments. Specifically, you will:

• Hold accountability for technical escalations to GBU that were not resolved by the regional service teams, looking for the quickest Time to Response. This involves providing high technical troubleshooting knowledge through engagement with Ops Engineering & R&D as required to accelerate issue resolution.
• Capture customer issues, providing a customer impact assessment for each problem and enabling a fast understanding of product failures. Work integrated with Voice of the Customer process to ensure current products are continuously improved and to ensure this feedback is captured by R&D in the design of future products.
• Deploy product hardware & firmware fixes & updates to the field with the objective of mitigating customer and warranty impact of product issues and improving customer experience.

What you will need to succeed:

• Degree in Computer Engineering, Higher Education, or similar (mechanical, electronics, graphic arts, etc.).
• 2+ years of experience in the HP Printing industry.
• High level of proficiency in both spoken and written English.
• Excellent communication skills, customer-oriented mindset.
• Strong analytical skills and problem-solving abilities.
• Advanced knowledge of MS Excel macros.
• Strong knowledge of presentation tools.
• Flexibility, adaptability, autonomy, and proactivity.
• Ability to structure, consolidate, and summarize information.
• This position is based in Barcelona (Spain).

Working hours:

Monday to Friday, from 9 AM to 6 PM.

Social benefits:

• Restaurant tickets.
• Health insurance.
• Annual performance bonus.
• And much more!

Find us on our social networks and you will be able to see what our daily life at HP SCDS is like: