Technical Support Engineer

buscojobs España; Alicante; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca ingenieros de soporte técnico con experiencia en impresión para unirse a su equipo. Este emocionante rol implica proporcionar soporte técnico en aplicaciones de impresoras de gran formato en la región EMEA. Los candidatos ideales tendrán un enfoque proactivo y habilidades analíticas fuertes, además de una sólida capacidad de comunicación en inglés. Con un ambiente colaborativo y oportunidades de crecimiento profesional, esta posición ofrece la oportunidad de impactar directamente en la experiencia del cliente y contribuir a la mejora continua de los productos. ¡Únete a un equipo excepcional y haz la diferencia!

Servicios

Tickets de restaurante

Seguro de salud

Bono anual por rendimiento

Y mucho más!

Formación

• 2+ años de experiencia en la industria de impresión HP.
• Conocimientos avanzados en macros de MS Excel.

Responsabilidades

• Gestionar escalaciones técnicas y mejoras para productos de impresión.
• Desplegar soluciones de hardware y firmware para mitigar problemas.

Conocimientos

Comunicación efectiva

Orientación al cliente

Resolución de problemas

Conocimientos analíticos

Flexibilidad y adaptabilidad

Proactividad

Inglés hablado y escrito

Educación

Grado en Ingeniería Informática

Educación Superior en mecánica, electrónica o artes gráficas

Herramientas

MS Excel

Herramientas de presentación

Descripción del empleo

If you have experience in printing and are eager to grow your career in high-level technical support, we would love to meet you!

Join our team and make an impact on our customers while developing professionally together with an outstanding team.

What you will be expected to achieve in this role:

We are looking for 2 Solutions and 1 Hardware Support Engineers within the technical-client area of large format printers. The roles involve providing technical support for applications across different platforms in LFP within the EMEA region.

Your responsibilities will include managing current product escalations and deploying technical improvements for one of our printing product segments. Specifically, you will:

• Hold accountability for technical escalations to GBU that were not resolved by the regional service teams, looking for the quickest Time to Response. This involves providing high technical troubleshooting knowledge through engagement with Ops Engineering & R&D as required to accelerate issue resolution.
• Capture customer issues, providing a customer impact assessment for each problem and enabling a fast understanding of product failures. Work integrated with Voice of the Customer process to ensure current products are continuously improved and to ensure this feedback is captured by R&D in the design of future products.
• Deploy product hardware & firmware fixes & updates to the field with the objective of mitigating customer and warranty impact of product issues and improving customer experience.

What you will need to succeed:

• Degree in Computer Engineering, Higher Education, or similar (mechanical, electronics, graphic arts, etc.).
• 2+ years of experience in the HP Printing industry.
• High level of proficiency in both spoken and written English.
• Excellent communication skills, customer-oriented mindset.
• Strong analytical skills and problem-solving abilities.
• Advanced knowledge of MS Excel macros.
• Strong knowledge of presentation tools.
• Flexibility, adaptability, autonomy, and proactivity.
• Ability to structure, consolidate, and summarize information.
• This position is based in Barcelona (Spain).

Working hours:

Monday to Friday, from 9 AM to 6 PM.

Social benefits:

• Restaurant tickets.
• Health insurance.
• Annual performance bonus.
• And much more!

Find us on our social networks and you will be able to see what our daily life at HP SCDS is like: