Workplace Experience Concierge

CBRE Group, Inc.; Madrid; Hybrid; EUR 22,000 - 30,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator in Madrid to deliver a world-class service experience to employees and visitors in a designated building.

You will greet entrants, issue passes, answer calls, coordinate events and dining, and support onboarding, mail, and office supply services with a professional demeanor.

Work with security, vendors, and facilities to keep operations safe and efficient every day, demonstrating strong communication and organizational skills.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for visitors entering the facility; greet them and issue passes while following security protocols.
• Answer telephone professionally; create presentations and speak to groups of various sizes.
• Arrange and confirm recreational, dining, and business activities for requesters.
• Coordinate workplace services including mail, office supplies, onboarding, and janitorial/maintenance work orders.
• Acknowledge inquiries or complaints and provide solutions in a customer-service driven manner.
• Organize and manage on-site events, including space setup and teardown and delivery of supplies.
• Follow property-specific security and emergency procedures and notify the relevant parties for safety.
• Coordinate with vendors supplying services or goods to the workplace.

Skills

Communication

Organizational skills

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE Group, Inc. is seeking a Workplace Experience Coordinator in Madrid to deliver a world-class service experience to employees and visitors in a designated building.

You will greet entrants, issue passes, answer calls, coordinate events and dining, and support onboarding, mail, and office supply services with a professional demeanor.

Work with security, vendors, and facilities to keep operations safe and efficient every day, demonstrating strong communication and organizational skills.