Workplace Exp Manager

CBRE Group, Inc.; Madrid; On-site; EUR 40,000 - 64,000; Full time

Job summary

CBRE Group, Inc. in Madrid is seeking a Workplace Experience Manager to oversee a team delivering Concierge, Reception, Meeting & Event Management, and office support services.

You will supervise staff, drive training, coach performance, recruit, and build strong client relationships while aligning with CBRE RISE values. This role emphasizes operations, vendor management, and process improvements to ensure high-quality services across the workplace.

Qualifications

• Bachelor's degree required; 3–5 years of relevant experience preferred.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance.
• Ability to communicate sensitive information and guide performance expectations.
• Leadership to motivate team impact on quality, efficiency, and effectiveness.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent organizational skills with a curious mindset.

Responsibilities

• Provide formal supervision to employees.
• Monitor staff training and development.
• Conduct performance evaluations and coaching.
• Oversee recruiting and hiring of new employees.
• Coordinate and manage daily team activities.
• Set work schedules, assign tasks, and cross-train staff.
• Lead by example and align with CBRE RISE values.
• Maintain trusted client relationships and negotiate when needed.
• Identify process improvements and strategic solutions.
• Assess training needs for Workplace Experience teams and clients.
• Ensure safety standards are followed with staff, clients, and vendors.
• Oversee third-party vendor programs (food delivery, events, transport, mail).
• Manage invoices for business services.

Skills

Staffing & recruitment

Training & development

Coaching & mentoring

Performance appraisal

Leadership

Retention strategies

Education

Bachelor's degree

Tools

Microsoft Office

Job description

About the Role

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do

• Provide formal supervision to employees.
• Monitor the training and development of staff.
• Conduct performance evaluations and coaching.
• Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities.
• Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines.
• Mentor and coach as needed.
• Build and maintain a trusted client relationship.
• Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent.
• Suggest process improvement efforts on a regular basis.
• Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients.
• Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts.
• Manage negotiations for contract services.
• Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution.
• Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You'll Need

• Bachelor's Degree preferred with 3-5 years of relevant experience.
• In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.