Workplace Exp Coordinator

CBRE Group, Inc.; Madrid; Hybrid; EUR 22,000 - 30,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator in Madrid to deliver a world-class service experience to employees and visitors in a designated building.

You will greet entrants, issue passes, answer calls, coordinate events and dining, and support onboarding, mail, and office supply services with a professional demeanor.

Work with security, vendors, and facilities to keep operations safe and efficient every day, demonstrating strong communication and organizational skills.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for visitors entering the facility; greet them and issue passes while following security protocols.
• Answer telephone professionally; create presentations and speak to groups of various sizes.
• Arrange and confirm recreational, dining, and business activities for requesters.
• Coordinate workplace services including mail, office supplies, onboarding, and janitorial/maintenance work orders.
• Acknowledge inquiries or complaints and provide solutions in a customer-service driven manner.
• Organize and manage on-site events, including space setup and teardown and delivery of supplies.
• Follow property-specific security and emergency procedures and notify the relevant parties for safety.
• Coordinate with vendors supplying services or goods to the workplace.

Skills

Communication

Organizational skills

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.