VP, Customer Success & Revenue Growth

SumUp Inc.; Barcelona; On-site; EUR 180,000 - 260,000; Full time

Benefits offered by this job

Office in Barcelona

Virtual Stock Option programme

L&D budget €2000 for development

23 days paid leave

Subsidised restaurant tickets

Sabbatical after 3 years

Referral bonus

Job summary

SumUp Inc. seeks a VP of Customer Success to lead a new function within the Operations Tribe. You will build leadership, operating rhythms, and a culture that scales an ambitious commercial team across multiple markets, from activation to loyalty and growth.

You will drive net revenue growth, establish scalable processes, and align cross-functional teams while shaping product strategy based on merchant feedback and data.

Qualifications

• Proven track record leading commercial or customer success functions in a high-growth tech or fintech environment.
• Experience scaling revenue-generating teams across multiple markets (EMEA).
• Data-driven performance management with clear metrics and forecasting.
• Strong communication and influence across senior stakeholders.
• Ability to balance long-term team building with short-term commercial delivery.

Responsibilities

• Own the full merchant growth lifecycle from activation through retention and upsell.
• Build and scale a growing team with coaching culture and operating cadence.
• Drive performance across revenue and activation metrics using data and OKRs.
• Partner with Finance, Product, Marketing and Sales to align priorities and justify investments.
• Represent the commercial voice at senior leadership level to inform product and strategy decisions.

Skills

Leadership

Customer success leadership

Data-driven performance management

Strategic execution balance

Stakeholder influence

Job description

SumUp Inc. seeks a VP of Customer Success to lead a new function within the Operations Tribe. You will build leadership, operating rhythms, and a culture that scales an ambitious commercial team across multiple markets, from activation to loyalty and growth.

You will drive net revenue growth, establish scalable processes, and align cross-functional teams while shaping product strategy based on merchant feedback and data.