Senior Account Management Team Lead - Growth & Retention
SumUp Inc.
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Benefits offered by this job
Job summary
SumUp Inc. in Barcelona is seeking an experienced Head of Account Management to lead and grow a high‑performing team responsible for retention and revenue across key merchants.
You will coach, set strategy, monitor KPIs, and collaborate with Sales, Support and Product to scale merchant engagement. Fluency in English and experience with UK or German markets are required; office‑first setup with an international, diverse team.
Qualifications
- 4 to 6 years of experience in managing large accounts.
- Strong leadership experience, managing high-performance teams.
- Strong sales and upselling capabilities.
- Excellent verbal and written communication skills in English.
- Data-driven mindset with experience in monitoring KPIs and portfolio performance.
- Experience with UK or German market.
Responsibilities
- Lead and mentor a team of Account Managers focused on retention and revenue growth.
- Conduct regular coaching sessions and improve objection handling.
- Hold 1:1s to drive performance, development and engagement.
- Drive performance against net revenue growth and upselling KPIs.
- Monitor portfolio performance and identify opportunities to improve merchant engagement.
- Collaborate with Sales, Customer Support, and Product teams to improve merchant experience.
- Ensure workload balance and scalable processes.
- Develop talent and foster a high-performance culture.
Skills
Job description
SumUp Inc. in Barcelona is seeking an experienced Head of Account Management to lead and grow a high‑performing team responsible for retention and revenue across key merchants.
You will coach, set strategy, monitor KPIs, and collaborate with Sales, Support and Product to scale merchant engagement. Fluency in English and experience with UK or German markets are required; office‑first setup with an international, diverse team.
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