VP, Customer Success & Revenue Growth — Global

SumUp; Barcelona; On-site; EUR 150,000 - 190,000; Full time

Benefits offered by this job

Virtual Stock Option programme

Annual L&D budget €2000

23 days paid leave

Restaurant tickets (Edenred)

Sabbatical after 3 years

Referral bonus

Job summary

SumUp is seeking a VP of Customer Success to lead the commercial engine behind our merchant relationships from activation to retention and growth. You will own the strategy, build leadership, and set the operating rhythm across multiple markets within our Operations Tribe, with direct influence on how millions of small businesses experience SumUp.

You will shape a high-impact, data-driven culture, partnering with Finance, Product, Marketing and Sales to push performance and investment decisions,

Qualifications

• Must have proven ability to lead commercial or customer success functions in a high-growth tech/fintech environment.
• Experience scaling revenue-generating teams across multiple markets (EMEA).
• Data-driven approach with OKR governance, forecasting, and investment case building.
• Mature presence and communication skills to influence senior stakeholders and align cross-functional teams.

Responsibilities

• Own the full merchant growth lifecycle from activation to retention, upsell and key account management.
• Build and scale a growing team, defining structure, coaching culture, and operating cadence.
• Drive performance metrics like net revenue per rep and activation rates with data to identify opportunities and course-correct.
• Collaborate with Finance, Product, Marketing, and Sales to align priorities and justify investments.
• Represent the commercial voice at senior leadership and translate insights into product/strategy decisions.

Skills

Customer success leadership

Cross-market scaling

Data-driven performance management

Stakeholder influence

Strategic execution balance

Job description

SumUp is seeking a VP of Customer Success to lead the commercial engine behind our merchant relationships from activation to retention and growth. You will own the strategy, build leadership, and set the operating rhythm across multiple markets within our Operations Tribe, with direct influence on how millions of small businesses experience SumUp.

You will shape a high-impact, data-driven culture, partnering with Finance, Product, Marketing and Sales to push performance and investment decisions,