Merchant Growth & Success Manager

sumup; Barcelona; Presencial; EUR 45.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Restaurant tickets

Annual L&D budget €2000

30 days sabbatical

Referral bonus

Descripción de la vacante

SumUp is seeking an Account Manager HVM (English) to nurture a portfolio of merchants from our Barcelona office. You will conduct discovery calls, deliver product training, and collaborate with the field sales team to close deals while ensuring a smooth handover to post-sale support.

Ideal candidates have 2–3 years managing large accounts, strong sales instincts, and excellent English communication. You will analyze merchant data to identify growth opportunities and work cross-functionally to

Formación

• 2 to 3 years of experience in managing large accounts.
• Strong sales and upselling capabilities.
• Excellent verbal and written communication skills in English.
• Interest in data analysis and reporting.
• Strong problem-solving skills and the ability to think creatively to find solutions to client issues.
• Competent up to date knowledge of market (i.e retail, FnB verticals).

Responsabilidades

• Conducting merchant discovery calls, understanding needs from signup and activation.
• Delivering tailored training sessions on SumUp products remotely or onsite.
• Collaborating with field sales during deal closure for seamless transition.
• Serving as primary relationship manager with high-value merchants and proactive consultations.
• Monitoring transactional data and account metrics, spotting growth or churn signals.
• Upselling and cross-selling SumUp products to expand merchant portfolio.
• Liaising with internal teams to resolve merchant pain points.

Conocimientos

Sales & upselling

English proficiency

Communication skills

Data analysis

Problem solving

Retail & F&B knowledge

Descripción del empleo

SumUp is seeking an Account Manager HVM (English) to nurture a portfolio of merchants from our Barcelona office. You will conduct discovery calls, deliver product training, and collaborate with the field sales team to close deals while ensuring a smooth handover to post-sale support.

Ideal candidates have 2–3 years managing large accounts, strong sales instincts, and excellent English communication. You will analyze merchant data to identify growth opportunities and work cross-functionally to