VP, Client Success & Experience — Remote Spain

Paymentology Ltd.; Madrid; Remote; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Fully remote

Competitive bonus

Health insurance

Growth opportunities

PTO

Online learning

Collaborative team

Remote productivity tools

Job summary

Paymentology Ltd. is seeking a motivated Customer Success Manager to support clients across Spain in a fully remote setup. You will onboard, drive adoption, and ensure customers achieve maximum value from our SaaS platform.

You will build success plans, monitor health, conduct business reviews, and identify upsell opportunities while collaborating with sales, product, and support teams to advocate for client needs. Fluency in Spanish required; English a plus.

Qualifications

• Proven experience in Customer Success, Account Management, or a similar client-facing role in SaaS/tech.
• Excellent communication, presentation, and interpersonal skills in Spanish; English is a plus.
• Strong understanding of customer success principles and metrics.
• Ability to analyze data, identify trends, and translate insights into actions.
• Experience with CRM/CS platforms (Salesforce, Gainsight, ChurnZero).

Responsibilities

• Onboarding new clients, ensuring a smooth and effective transition to our platform.
• Proactively engaging with customers to understand their business objectives and challenges.
• Developing and executing success plans tailored to individual client needs.
• Monitoring customer health and identifying at-risk accounts for proactive intervention.
• Conducting regular check-ins and business reviews with clients.
• Educating clients on new features, best practices, and advanced functionalities.
• Identifying opportunities for upselling and cross-selling based on client needs and growth.
• Collaborating with sales, product, and support teams to advocate for customer needs.
• Driving adoption, usage, and overall satisfaction with our services.
• Gathering customer feedback to inform product development and service improvements.

Skills

Customer Success

Account Management

CRM

Salesforce

Gainsight

ChurnZero

Data Analysis

Communication

Spanish

English

Education

Bachelor's degree in Business/Marketing

Tools

Salesforce

Gainsight

ChurnZero

Job description

Paymentology Ltd. is seeking a motivated Customer Success Manager to support clients across Spain in a fully remote setup. You will onboard, drive adoption, and ensure customers achieve maximum value from our SaaS platform.

You will build success plans, monitor health, conduct business reviews, and identify upsell opportunities while collaborating with sales, product, and support teams to advocate for client needs. Fluency in Spanish required; English a plus.