Strategic Client Success Manager - Drive Client Impact

Gartner; Barcelona; Remote; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Health insurance

Career growth

Bonuses

Vacation & PTO

Online learning

Job summary

Gartner busca un Representante de Éxito del Cliente para unirse a un equipo 100% remoto en España. Reportarás a clientes de SaaS, asegurando valor continuo, adopción de la plataforma y altas tasas de retención. Ofrecemos un entorno orientado a resultados y crecimiento profesional.

La persona ideal domina español, tiene experiencia en Customer Success/Account Management y maneja CRM/CS platforms. Se valorará inglés y capacidad analítica para transformar datos en planes de éxito efectivos.

Qualifications

• Experiencia en Customer Success o Account Management en SaaS/tech.
• Español avanzado y buen inglés.
• Conocimiento de principios de éxito del cliente y analítica.
• Capacidad de usar CRM y plataformas CS (Salesforce, Gainsight, ChurnZero).
• Formación universitaria o experiencia equivalente en negocio/marketing.

Responsibilities

• Onboarding de nuevos clientes y transición suave a la plataforma.
• Gestión de planes de éxito y revisiones de negocio con clientes.
• Monitorear salud del cliente y detectar cuentas en riesgo.
• Identificar oportunidades de upsell y cross-sell.
• Trabajar con ventas, producto y soporte para defender las necesidades del cliente.
• Impulsar adopción, uso y satisfacción con los servicios.

Skills

Customer Success

Account Management

SaaS experience

Spanish fluency

English beneficial

Education

Bachelor's degree in Business/Marketing or related field

Tools

Salesforce

Gainsight

ChurnZero

Job description

Representante de Éxito del Cliente (Customer Success Manager)

Our client, a leading SaaS provider in the digital marketing space, is actively seeking a motivated and client-focused Representante de Éxito del Cliente (Customer Success Manager) to join their fully remote team, supporting clients across Spain. This role is pivotal in ensuring our customers derive maximum value from our platform, fostering long‑term relationships, and driving customer retention. You will act as a trusted advisor, understanding client goals and helping them achieve success through strategic implementation and utilization of our solutions. We are looking for an individual with a passion for technology, excellent communication skills, and a proven ability to build strong client partnerships. This is a remote‑first position, offering the ultimate flexibility to work from anywhere within Spain, making it ideal for those seeking autonomy and a results‑oriented environment.

Key Responsibilities

• Onboarding new clients, ensuring a smooth and effective transition to our platform.
• Proactively engaging with customers to understand their business objectives and challenges.
• Developing and executing success plans tailored to individual client needs.
• Monitoring customer health and identifying at‑risk accounts for proactive intervention.
• Conducting regular check‑ins and business reviews with clients.
• Educating clients on new features, best practices, and advanced functionalities.
• Identifying opportunities for upselling and cross‑selling based on client needs and growth.
• Collaborating with sales, product, and support teams to advocate for customer needs.
• Driving adoption, usage, and overall satisfaction with our services.
• Gathering customer feedback to inform product development and service improvements.

Requirements

• Proven experience in Customer Success, Account Management, or a similar client‑facing role, ideally within a SaaS or tech environment.
• Excellent communication, presentation, and interpersonal skills in Spanish. Fluency in English is highly advantageous.
• Strong understanding of customer success principles and methodologies.
• Ability to analyze data, identify trends, and translate insights into actionable strategies.
• Proficiency in using CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
• A proactive, self‑motivated attitude with the ability to manage multiple clients and priorities effectively.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• Demonstrated ability to build and maintain strong client relationships.
• Self‑disciplined and organized to excel in a remote work setting.

Benefits

• Competitive salary with performance‑based bonuses.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive health insurance plan.
• Opportunities for professional growth and career advancement in a growing company.
• Generous vacation and paid time off policy.
• Access to online learning resources and training.
• Collaborative team environment despite the remote nature of the work.
• Modern tools and technology to facilitate remote productivity.