Valencia Key Account Manager – Air & Ocean Freight Growth

DSJ Global; Valencia; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

DSJ Global is partnering with a leading global logistics provider to appoint a Key Account Manager based in Valencia. You will manage and grow a portfolio of key Air & Sea Freight customers, building strong relationships with stakeholders and delivering tailored logistics solutions.

You will travel regularly across Spain, conduct quarterly business reviews, and work with Air Freight, Ocean Freight, Customs, and Operations teams to maximize customer value and drive account growth within a dynamic

Competenze

• Minimum 5 years in Key Account Management, Account Management, Business Development, or Customer Success within the freight forwarding or logistics industry.
• Strong understanding of Air Freight and Ocean Freight operations and services.
• Proven track record of managing and growing strategic customer relationships.
• Experience conducting business reviews, commercial presentations, and contract discussions.
• Excellent communication, negotiation, and stakeholder management skills.
• Fluent in Spanish and English.
• Valid driving licence and willingness to travel for customer meetings.

Mansioni

• Manage and develop a portfolio of strategic Air & Sea Freight customers across the Valencia region.
• Build strong relationships with key stakeholders through regular customer meetings and face-to-face engagement.
• Act as the primary point of contact for assigned accounts, ensuring a high level of customer satisfaction and responsiveness.
• Conduct quarterly business reviews, performance meetings, and strategic account planning sessions.
• Identify opportunities to increase revenue through cross-selling and upselling of international freight forwarding services.
• Work closely with Air Freight, Ocean Freight, Customs, and Operations teams to deliver effective customer solutions.
• Develop a deep understanding of customer supply chains and proactively identify areas for improvement.
• Monitor account performance, market trends, and operational KPIs to drive continuous improvement.
• Manage customer escalations professionally and collaborate internally to achieve successful outcomes.
• Act as the voice of the customer within the business, ensuring priorities and requirements are understood across all departments.
• Support customer retention initiatives and contribute to long-term account growth strategies.
• Travel regularly within Spain to maintain strong customer relationships and business engagement.

Conoscenze

Key Account Management

Account Management

Business Development

Customer Success

Negotiation

Stakeholder Management

Communication Skills

Spanish & English Fluency

Travel Readiness

Descrizione del lavoro

DSJ Global is partnering with a leading global logistics provider to appoint a Key Account Manager based in Valencia. You will manage and grow a portfolio of key Air & Sea Freight customers, building strong relationships with stakeholders and delivering tailored logistics solutions.

You will travel regularly across Spain, conduct quarterly business reviews, and work with Air Freight, Ocean Freight, Customs, and Operations teams to maximize customer value and drive account growth within a dynamic