Valencia Key Account Leader for Strategic Growth

C.H. Robinson; Valencia; Presencial; EUR 28.000 - 99.000; Jornada completa

Descripción de la vacante

C.H. Robinson in Valencia is seeking a relationship-driven Key Account Manager to lead a portfolio of strategic, high-value customers.

You will be their primary contact, trusted advisor, and partner to the operations team to deliver exceptional service. Based in Valencia, you will build long-term partnerships, conduct regular business reviews, drive retention and growth, and work with colleagues across Europe and the United States to support global customer relationships.

Formación

• 5+ years in account management, customer service, or sales in logistics.
• Fluent in Spanish and English.
• Ability to travel locally to customer sites as needed.
• Strong relationship and stakeholder management skills.
• Experience managing strategic or key accounts in logistics.
• Proven ability to conduct business reviews and executive-level discussions.
• Experience handling escalations and driving service improvements.
• Bachelor's degree or equivalent; strong analytical skills.
• Proficiency in Excel, PowerPoint, and Copilot; Basque knowledge is a plus.

Responsabilidades

• Manage a portfolio of strategic, high-revenue customer accounts and act as the main point of contact for all commercial matters.
• Develop trusted relationships with key stakeholders and understand each customer's business and growth objectives.
• Drive retention, satisfaction, and long-term account growth through proactive account management and planning.
• Conduct regular business reviews, presenting performance results and market insights.
• Identify opportunities to expand services and strengthen partnerships within existing accounts.
• Partner with operations to ensure seamless execution and service excellence.
• Lead customer discussions on service performance, strategic initiatives, and continuous improvement.
• Monitor account performance, including service levels, profitability, and growth opportunities.

Conocimientos

Account management

Customer service

Sales

Customer-facing role

Travel readiness

Fluent in English

Fluent in Spanish

Educación

Bachelor's degree or equivalent

Herramientas

Excel

PowerPoint

Copilot

Descripción del empleo

C.H. Robinson in Valencia is seeking a relationship-driven Key Account Manager to lead a portfolio of strategic, high-value customers.

You will be their primary contact, trusted advisor, and partner to the operations team to deliver exceptional service. Based in Valencia, you will build long-term partnerships, conduct regular business reviews, drive retention and growth, and work with colleagues across Europe and the United States to support global customer relationships.