Bilbao-Based Account Manager — Grow Logistics Partnerships

Domestiko.Com; País Vasco; Hybrid; EUR 28,000 - 99,000; Full time

Job summary

C.H. Robinson seeks an Account Manager to oversee a Bilbao-based portfolio, building trusted relationships and acting as a strategic partner for customers' supply chain needs.

This role emphasizes regular face-to-face engagement and delivering tailored solutions. You will manage business reviews, identify growth opportunities, and collaborate with Sales, Operations, and Product teams to ensure client satisfaction amid a dynamic logistics landscape.

Qualifications

• Minimum 5 years of experience in Account Management, Customer Service, Sales, or a customer-facing role within the logistics or freight forwarding industry.
• Strong customer relationship management and communication skills.
• Experience conducting business reviews, customer presentations, and handling challenging customer conversations professionally.
• Fluent in Spanish and English.
• Ability to travel locally to customer sites (approximately 30% travel).

Responsibilities

• Manage and grow a portfolio of small to mid-sized customer accounts in the Bilbao region.
• Develop and maintain strong customer relationships through regular on-site visits and face-to-face engagement.
• Serve as the primary point of contact for customers, ensuring a high level of service and responsiveness.
• Conduct business reviews, customer presentations, and strategic account meetings to strengthen partnerships and drive growth.
• Identify opportunities to expand existing business by promoting C.H. Robinson's transportation, logistics, and supply chain solutions.
• Collaborate with Sales, Operations, and Product teams to deliver effective solutions and ensure customer satisfaction.
• Analyze customer performance, operational trends, and account data to identify improvement opportunities and support decision-making.
• Manage challenging customer conversations professionally, providing clear communication and developing mutually beneficial solutions.
• Act as the voice of the customer internally, ensuring customer needs and priorities are understood across the organization.
• Travel approximately 30% of the time to customer locations to build relationships, support business objectives, and maintain a strong local presence.

Skills

Account Management

CRM

Communication

Spanish

English

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

PowerPoint

Copilot

Job description

C.H. Robinson seeks an Account Manager to oversee a Bilbao-based portfolio, building trusted relationships and acting as a strategic partner for customers' supply chain needs.

This role emphasizes regular face-to-face engagement and delivering tailored solutions. You will manage business reviews, identify growth opportunities, and collaborate with Sales, Operations, and Product teams to ensure client satisfaction amid a dynamic logistics landscape.