Bilbao Logistics Account Partner – Local, Growth-Focused

C.H. Robinson Worldwide; Bilbao; Presencial; EUR 28.000 - 99.000; Jornada completa

Descripción de la vacante

C.H. Robinson Worldwide in Bilbao is seeking an Account Manager to manage a portfolio of small to mid-sized customers, building trusted relationships and acting as a strategic partner to support their supply chain needs.

The role emphasizes regular on-site, face-to-face interaction in the Bilbao region. You will retain and grow customer relationships, identify opportunities within existing accounts, deliver exceptional service, conduct business reviews, and collaborate with Sales, Operations,

Formación

• Minimum 5 years of experience in Account Management, Customer Service, Sales, or a customer-facing role within logistics or freight forwarding.
• Strong customer relationship management and communication skills.
• Experience conducting business reviews, customer presentations, and handling challenging conversations professionally.
• Fluent in Spanish and English.
• Ability to travel locally to customer sites (approximately 30% travel).
• Preferred knowledge of Basque (Euskera).
• Bachelor's degree or equivalent experience.
• Strong presentation and negotiation skills.
• Proficiency with Microsoft Excel, PowerPoint, and Copilot.
• Experience analyzing customer and business performance data.
• Ability to build relationships across multiple levels of customer organizations.
• Self-driven and proactive approach, with a strong customer-service mindset.
• Freight forwarding and supply chain experience in international logistics environments.

Responsabilidades

• Manage and grow a portfolio of small to mid-sized customer accounts in the Bilbao region.
• Develop and maintain strong customer relationships through regular on-site visits and face-to-face engagement.
• Serve as the primary point of contact for customers, ensuring a high level of service and responsiveness.
• Conduct business reviews, customer presentations, and strategic account meetings to strengthen partnerships and drive growth.
• Identify opportunities to expand existing business by promoting C.H. Robinson's transportation, logistics, and supply chain solutions.
• Collaborate with Sales, Operations, and Product teams to deliver effective solutions and ensure customer satisfaction.
• Analyze customer performance, operational trends, and account data to identify improvement opportunities and support decision-making.
• Manage challenging customer conversations professionally, providing clear communication and developing mutually beneficial solutions.
• Act as the voice of the customer internally, ensuring customer needs and priorities are understood across the organization.
• Travel approximately 30% of the time to customer locations to build relationships, support business objectives, and maintain a strong local presence.

Conocimientos

Account Management

Customer Service

Sales

Communication

Travel required

Educación

Bachelor's degree or equivalent experience

Herramientas

Microsoft Excel

PowerPoint

Copilot

Descripción del empleo

C.H. Robinson Worldwide in Bilbao is seeking an Account Manager to manage a portfolio of small to mid-sized customers, building trusted relationships and acting as a strategic partner to support their supply chain needs.

The role emphasizes regular on-site, face-to-face interaction in the Bilbao region. You will retain and grow customer relationships, identify opportunities within existing accounts, deliver exceptional service, conduct business reviews, and collaborate with Sales, Operations,