Hybrid Account Manager - Bilbao (Logistics & Growth)

Lvmh; País Vasco; Hybrid; EUR 28,000 - 99,000; Full time

Job summary

C.H. Robinson is seeking an Account Manager to join our team in Bilbao. You will manage a portfolio of small to mid-sized customers, building strong relationships while acting as a strategic partner to support supply chain needs. Local presence is valued, with regular on-site engagement.

The role involves retaining and growing accounts, delivering exceptional service, and collaborating with Sales, Operations, and Product teams to drive growth. 30% travel expected.

Qualifications

• Minimum 5 years of experience in Account Management, Customer Service, Sales, or a customer-facing role within the logistics or freight forwarding industry.
• Fluent in Spanish and English.
• Ability to travel locally to customer sites (approximately 30% travel).

Responsibilities

• Manage and grow a portfolio of small to mid-sized customer accounts in the Bilbao region.
• Develop and maintain strong customer relationships through regular on-site visits and face-to-face engagement.
• Serve as the primary point of contact for customers, ensuring a high level of service and responsiveness.
• Conduct business reviews, customer presentations, and strategic account meetings to strengthen partnerships and drive growth.
• Identify opportunities to expand existing business by promoting transportation, logistics, and supply chain solutions.
• Collaborate with Sales, Operations, and Product teams to deliver effective solutions and ensure customer satisfaction.
• Analyze customer performance, operational trends, and account data to identify improvement opportunities and support decision-making.

Skills

Account management

Customer service

Sales

Communication

Travel

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Excel

PowerPoint

Copilot

Job description

C.H. Robinson is seeking an Account Manager to join our team in Bilbao. You will manage a portfolio of small to mid-sized customers, building strong relationships while acting as a strategic partner to support supply chain needs. Local presence is valued, with regular on-site engagement.

The role involves retaining and growing accounts, delivering exceptional service, and collaborating with Sales, Operations, and Product teams to drive growth. 30% travel expected.