Valencia: German-Spanish CS Agent (On-site, Shift-based)

FH Collective - Academy; Valencia; Presencial; EUR 21.000 - 22.000; Jornada completa

Descripción de la vacante

FH Collective - Academy in Valencia, Spain is seeking German-speaking Customer Service Agents with Spanish at B2 level to join a dynamic on-site support team. The role involves handling customer inquiries in German and using Spanish as required, ensuring a high-quality service experience.

The contract is temporary for the first 3 months with a view to permanent, offering €21,000 gross per year plus a €1,200 SRV bonus.

Formación

• Fluent German required.
• B2 Spanish level required.
• Excellent verbal and written communication skills.
• Customer-oriented mindset.
• Strong interpersonal and problem-solving abilities.

Responsabilidades

• Handle customer requests and inquiries in a professional manner.
• Communicate with customers in German.
• Use Spanish at B2 level as required for the role.
• Understand customer needs and provide appropriate solutions.
• Ensure clear, accurate and professional communication throughout interactions.
• Follow established customer service procedures and guidelines.
• Contribute to a positive customer experience and high service quality.
• Work effectively within a team and adapt to shift schedules.

Conocimientos

German language

Spanish B2

Customer service

Communication skills

Teamwork

Descripción del empleo

FH Collective - Academy in Valencia, Spain is seeking German-speaking Customer Service Agents with Spanish at B2 level to join a dynamic on-site support team. The role involves handling customer inquiries in German and using Spanish as required, ensuring a high-quality service experience.

The contract is temporary for the first 3 months with a view to permanent, offering €21,000 gross per year plus a €1,200 SRV bonus.