Underwriting Operations Technician – Offline (German Speaking)

Chubb European Group Ltd.; Madrid; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

32 days vacation per year

2 days remote work + flexible days

Remote work allowance

Job summary

Chubb European Group Ltd. in Madrid, Spain, is seeking an Underwriting Operations Technician – Offline (German Speaking) to support end-to-end offline underwriting processes.

The role focuses on accurate data handling, documentation, and service quality across underwriting support activities. You will enter data, prepare policy files, manage broker queries, and assist with QA, reporting, and tool testing while collaborating with local teams.

Qualifications

• Strong analytical and communication skills are required.
• Fluent in English and German; additional European languages valued.
• Some insurance experience and a desire to grow in the industry.
• Excellent attention to detail and a customer-service mindset.
• Ability to work independently and with teams in a fast-paced environment.

Responsibilities

• Support offline underwriting operations and language-dependent activities.
• Enter data accurately into underwriting and other systems within SLA.
• Prepare policy documentation and underwriting files to quality standards.
• Handle broker and internal queries including credit control support.
• Support QA, reporting, and process improvements.
• Assist with system testing and new tools.
• Collaborate with local teams, brokers, and the operations team to deliver service.

Skills

Analytical skills

Communication skills

English & German

Multilingual

Insurance experience

Attention to detail

Customer focus

Independent work

Problem solving

Excel & AI

Tools

MS Excel

AI tools

Job description

Underwriting Operations Technician – Offline (German Speaking)

Madrid, Spain

Job Description

Chubb is looking for an Underwriter Operations Technician – Offline to support the end-to-end processing of offline business within the UWR Centre. This role helps ensure efficient operations, accurate data handling, and strong service delivery across underwriting support activities.

Key Responsibilities:

• Support offline underwriting operations and language-dependent branch activities.
• Enter data into underwriting and other business systems accurately and within SLA.
• Prepare policy documentation and underwriting files to meet quality and audit standards.
• Manage broker and internal queries, including credit control support and issue resolution.
• Support QA, reporting, and operational process improvements.
• Assist with system testing, user acceptance testing, and new business tools.
• Work closely with local teams, brokers, and the wider operations team to deliver excellent service.

Qualifications

• Strong analytical and communication skills.
• Fluent level in English, and German. Any other european language (ideally Dutch, Italian, French or Spanish) would be highly valued.
• Some insurance experience, with a desire to grow your career in the industry.
• Good attention to detail and a strong customer service mindset.
• Ability to work independently and collaboratively in a fast-paced environment.
• A proactive, solution-oriented approach and willingness to learn new systems.
• Good commands using Ms Excel and AI tools.

What we offer in return:

• 32days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Pension plan
• Stock purchase plan
• Employee assistance program
• Comprehensive Learning & Development offer

Our core values—Integrity, Client Focus, Respect, Excellence, and Teamwork—guide how we live and work. We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners. We strive to create a collaborative and supportive environment where everyone can perform at their best.

Chubb is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

We ensure our recruitment process is inclusive and accessible. If you require reasonable adjustments, please let us know in your application or during discussions with our recruiters.

Job Info

• Job Identification 37219
• Job Schedule Full time
• Regular or Temporary Regular
• Business Unit Spain
• Legal Employer Chubb European Group SE Spanish Branch