Online Team Leader

Chubb; Madrid; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

32 days of vacation a year

Working from home allowance

Private medical insurance

Meal allowance

Comprehensive Learning & Development offer

Stock purchase plan

Meal allowance

Flexible compensation scheme

Wellhub

Employee assistance program

Comprehensive Learning & Development

Job summary

A leading insurance provider located in Madrid is seeking an Online Team Leader to manage the Continental European online team. Responsibilities include maintaining data quality, supporting digital projects, and ensuring service delivery compliance. The ideal candidate has strong communication skills, customer-centric focus, and a Bachelor's degree. The role offers numerous benefits, including 32 days of vacation and a flexible work environment.

Qualifications

• Strong communication and interpersonal skills, both verbal and written.
• Customer-centric attitude with strong customer service skills.
• Knowledge of customer service support and operational excellence.
• Strong communication and interpersonal skills.
• Customer-centric attitude with service focus.
• Active listening and attention to detail.
• Knowledge of data analysis and big data planning.
• Ability to establish partnerships and provide consulting.

Responsibilities

• Foster strong relationships across all business areas.
• Monitor and support service delivery, ensuring compliance.
• Support user acceptance testing of online system changes.
• Collaborate with operations manager to align goals.
• Use performance management to track and report team performance.
• Support development and allocate work within the Underwriting Operations Technician Team.
• Produce and review management information regularly.
• Perform additional duties as assigned by Head of Digital Operations.

Skills

Business level of English

Strong communication skills

Customer-centric attitude

Time management

Problem-solving skills

Data analysis

Time management

Problem solving

Change management

Consulting

Education

Bachelor's degree

Job description

About Chubb

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 33,000 people worldwide. Additional information can be found at: www.chubb.com

Interested applicants need to submit both a CV and a cover letter for this role.

Role Purpose

Leadership of the Continental European online team located in Madrid. Deliver and maintain the needs of the Business by providing the highest levels of quality and service delivery, whilst managing the needs of the individuals within the team. Responsibility for the maintenance of data quality in our online platforms and maintenance of the control processes.

In addition support the online operations manager in the implementation of digital projects. The Online Team Leader also works closely with other departments to ensure alignment with company objectives and provides regular reports on team performance.

Responsibilities

• Foster strong relationships across all business areas, internal customers, and third-party service providers.
• Monitor and support service delivery, ensuring compliance with SLAs and quality standards.
• Conduct audits and quality checks on both retained and outsourced work.
• Collaborate with the operations manager to align team goals with company objectives.
• Use performance management processes to track and report team performance.
• Support team development and manage work allocation within the Underwriting Operations Technician Team.
• Produce and review management information regularly.
• Perform additional duties as assigned by Head of Digital Operations.

Business Responsibilities

• Ensure control processes are executed and reported, including premium reconciliation and peer review auditing.
• Regularly review team processes for efficiency and alignment with objectives.
• Support user acceptance testing (UAT) of online system changes.
• Assist the operations manager in reviewing migration results and providing feedback

Qualifications

• Business level of English; another European language is highly valued (French/Italian/German/Dutch).
• Bachelor's degree is preferred.
• Previous experience in an underwriting support role is a plus. Insurance background is a strong plus.
• Strong communication and interpersonal skills, both verbal and written.
• Customer-centric attitude with strong customer service skills.
• Proficiency in active listening and attention to detail.
• Skills in big data planning and data analysis.
• Ability to establish business partnerships and provide consulting.
• Knowledge of customer service support and operational excellence.
• Competence in records management and service delivery effectiveness.
• Effective time management and multitasking abilities.
• Problem-solving, troubleshooting, and change management skills

What we offer in return

• 32days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Meal allowance
• Pension plan
• Stock purchase plan
• Flexible compensation scheme
• Wellhub
• Employee assistance program
• Comprehensive Learning & Development offer

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.