Underwriting Operations Technician – Digital (German Speaking)

Chubb Ltd.; Madrid; Hybride; EUR 40 000 - 52 000; Plein temps

Avantages offerts par ce poste

32 days vacation a year

2 days working from home option + flex

Working from home allowance

Private medical insurance

Life and accident insurance

Pension plan

Stock purchase plan

Employee assistance program

Comprehensive Learning & Development

Résumé du poste

Chubb Ltd. in Madrid, Spain, is seeking an Underwriting Operations Technician – Digital (German Speaking) to support AI-assisted underwriting and ensure high-quality P&C submissions.

You will validate AI-extracted data, handle complex cases, and collaborate with underwriters, brokers, and internal teams to improve processes. The role emphasizes attention to detail, data-driven decision making, and learning new technologies.

Qualifications

• Strong attention to detail and analytical thinking.
• Fluent in German and English.
• Experience in insurance or underwriting operations preferred.
• Proficient with data, systems and exceptions.

Responsabilités

• Review and validate AI-extracted submission data against broker documents.
• Process complex or non-standard submissions requiring human judgment.
• Prepare and quality-check policy documentation within agreed SLAs.
• Triage exception queues and resolve issues flagged by automated systems.
• Support escalation of higher-risk submissions and fraud indicators.
• Contribute to continuous improvement by identifying process gaps and supporting automation enhancements.
• Participate in testing and validating AI workflow changes.
• Produce reporting and maintain accurate records for governance and compliance.
• Work closely with underwriters, brokers, and internal teams to support efficient operations.

Connaissances

Detail-oriented

German fluency

English fluency

Analytical thinking

Data handling

MS Excel

Outils

MS Excel

AI tools

Description du poste

Underwriting Operations Technician – Digital (German Speaking)

Madrid, Spain and 1 more

Job Description

As part of Chubb’s Operations Hub for Continental Europe, this role plays a key part in supporting AI-assisted underwriting operations and ensuring the quality, accuracy, and completeness of P&C submissions processed for our underwriters and clients.

This is an excellent opportunity for someone who is detail-oriented, analytically minded, and interested in working at the intersection of insurance operations and emerging technology

Key Responsibilities:

• Review and validate AI-extracted submission data against broker documents.
• Process complex or non-standard submissions requiring human judgment.
• Prepare and quality-check policy documentation within agreed SLAs.
• Triage exception queues and resolve issues flagged by automated systems.
• Support escalation of higher-risk submissions and fraud indicators.
• Contribute to continuous improvement by identifying process gaps and supporting automation enhancements.
• Participate in testing and validating AI workflow changes.
• Produce reporting and maintain accurate records for governance and compliance.
• Work closely with underwriters, brokers, and internal teams to support efficient operations.

Qualifications

• Strong attention to detail and analytical thinking.
• Native/fluent level in German and english, any other european language would be highly valued.
• Good communication skills and a proactive, solution-oriented mindset.
• Experience in insurance or underwriting operations is preferred.
• Ability to work confidently with data, systems, and exceptions.
• A collaborative approach and willingness to learn new technology and processes.
• Proficiency using Ms Excel and AI tools.

What we can offer:

• 32 days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Pension plan
• Stock purchase plan
• Employee assistance program
• Comprehensive Learning & Development offer

Our core values—Integrity, Client Focus, Respect, Excellence, and Teamwork—guide how we live and work. We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners. We strive to create a collaborative and supportive environment where everyone can perform at their best.

Chubb is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

We ensure our recruitment process is inclusive and accessible. If you require reasonable adjustments, please let us know in your application or during discussions with our recruiters.

Job Info

• Job Identification 34665
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Processing Services
• Business Unit Spain
• Legal Employer Chubb European Group SE Spanish Branch