Underwriting Operations Technician – Digital ( French speaking )

Chubblifefund; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Chubb is seeking an Underwriting Operations Technician (Online) in Madrid to oversee AI-assisted processing for our Iberian SME portfolio across Financial Lines, Casualty, Cyber, and Marine. You will ensure automated decisions are accurate, compliant, and trusted by clients, while applying professional judgment to select cases that require human review.

Based in our Madrid Operations Hub, you will govern digital workflows, maintain audit trails, and collaborate with technology teams to improve

Formación

• Monitor automated processing queues and triage exceptions within SLAs.
• Review and validate AI-extracted data against source documents for accuracy.

Responsabilidades

• Monitor AI-assisted processing for Iberian SME portfolio across Financial Lines, Casualty, Cyber, and Marine.
• Review AI-generated outputs to ensure quality and compliance with policy systems.
• Provide human judgment on edge cases where automation cannot fully process a case.
• Collaborate with technology and operations teams to refine automation rules and thresholds.
• Support SOX and compliance reporting and maintain audit trails.

Descripción del empleo

Underwriting Operations Technician - Online

About the Role

The way insurance is delivered is changing - and you will be at the centre of it.

Within Chubb's Operations Hub for Continental Europe, based in Madrid, you will play a pivotal role in shaping how intelligent automation and human expertise work together to deliver exceptional service. As an Underwriting Operations Technician (Online), you will oversee AI-assisted processing for our Iberian SME portfolio across Financial Lines, Casualty, Cyber, and Marine – ensuring that automated decisions are accurate, compliant, and worthy of our clients' trust.

This is not a traditional processing role. You will operate where institutional knowledge meets machine speed – governing the digital workflows that handle routine transactions, and bringing your professional judgment to bear on the cases that need it most.

Key Responsibilities

Human-in-the-Loop Operations & AI Fall-Out Management

• Monitor automated processing queues on Ignite/ICT and triage exception cases that fall outside straight-through processing (STP) confidence thresholds, applying sound insurance judgment to resolve them within agreed SLAs.
• Review and validate AI-extracted data against source documents, correcting errors before they reach core policy systems and ensuring every automated output meets Chubb's quality standards.
• Apply underwriting operations expertise to edge cases the system cannot process automatically – documenting your rationale to maintain a clear, immutable audit trail.
• Identify patterns in AI-generated exceptions and elevate recurring anomalies to operations leadership as early signals of model drift or rules-engine gaps.
• Submit structured corrections to AI workflows, directly contributing to continuous model improvement and reducing future fall-out volumes.
• Maintain ownership of system configuration, including template management, product and code mappings, and segment references, ensuring seamless integration with back-end systems and STP rules.
• Collaborate with technology and operations teams to refine automation rules and exception thresholds based on your day-to-day operational experience.
• Participate in testing and validating AI workflow changes before production deployment, acting as the operational voice in technology decisions.
• Produce SOX and compliance reporting, leveraging system data to surface insights that drive governance and accountability.
• Manage Broker Network setup, access, and maintenance – supporting broker partners in navigating digital self-service capabilities and resolving escalated queries that automated systems cannot handle.
• Respond to broker correspondence within SLA, bringing a human touch to interactions where digital tools reach their limits.
• Act as a trusted point of contact for platform-related queries, building strong relationships that underpin Chubb's reputation for service excellence.
• Undertake audits and quality control checks across automated and manually processed work, ensuring AI-assisted outputs meet the highest standards of accuracy and compliance.
• Adopt a continuous improvement mindset: identify non-value steps, propose automation enhancements, and champion smarter ways of working.
• Monitor outsourced work elements, track root cause analysis of inefficiencies, and recommend actionable improvements.

Quality Assurance & Continuous Improvement

• Undertake audits and quality control checks across automated and manually processed work, ensuring AI-assisted outputs meet the highest standards of accuracy and compliance.
• Adopt a continuous improvement mindset: identify non-value steps, propose automation enhancements, and champion smarter ways of working.
• Monitor outsourced work elements, track root cause analysis of inefficiencies, and recommend actionable improvements.