AI-Driven Underwriting Operations Specialist

Chubblifefund; Madrid; On-site; EUR 60,000 - 90,000; Full time

Job summary

Chubb is seeking an Underwriting Operations Technician (Online) in Madrid to oversee AI-assisted processing for our Iberian SME portfolio across Financial Lines, Casualty, Cyber, and Marine. You will ensure automated decisions are accurate, compliant, and trusted by clients, while applying professional judgment to select cases that require human review.

Based in our Madrid Operations Hub, you will govern digital workflows, maintain audit trails, and collaborate with technology teams to improve

Qualifications

• Monitor automated processing queues and triage exceptions within SLAs.
• Review and validate AI-extracted data against source documents for accuracy.

Responsibilities

• Monitor AI-assisted processing for Iberian SME portfolio across Financial Lines, Casualty, Cyber, and Marine.
• Review AI-generated outputs to ensure quality and compliance with policy systems.
• Provide human judgment on edge cases where automation cannot fully process a case.
• Collaborate with technology and operations teams to refine automation rules and thresholds.
• Support SOX and compliance reporting and maintain audit trails.

Job description

Chubb is seeking an Underwriting Operations Technician (Online) in Madrid to oversee AI-assisted processing for our Iberian SME portfolio across Financial Lines, Casualty, Cyber, and Marine. You will ensure automated decisions are accurate, compliant, and trusted by clients, while applying professional judgment to select cases that require human review.

Based in our Madrid Operations Hub, you will govern digital workflows, maintain audit trails, and collaborate with technology teams to improve