AI-Driven Underwriter Operations Technician (Swedish)

Chubb Ltd.; Madrid; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Private medical insurance

Life and accident insurance

Pension plan

Stock purchase plan

Employee assistance program

Comprehensive Learning & Development

32 days of vacation a year

2 days working from home option + flex

Working from home allowance

Entry time flexibility

Job summary

Chubb Ltd. in Madrid, Spain, is seeking an Underwriter Operations Technician - Digital (Swedish Speaker) to support AI-assisted underwriting across the Iberian SME portfolio.

You will monitor automated queues, validate AI-extracted data, apply underwriting judgment, and help optimize automation rules while coordinating with technology and operations teams.

This role offers strong growth, a collaborative environment, and a comprehensive benefits package.

Qualifications

• Experience in insurance or financial services operations.
• Strong attention to detail and analytical thinking.
• Confidence working in AI‑augmented environments and questioning automated outputs.
• Good communication skills and the ability to explain decisions clearly.
• Proficiency in MS Office, especially Excel. Proficiency using AI tools.
• Business-level in Swedish, English, and Spanish; an additional European language is an advantage.
• A proactive, curious mindset and a desire to grow as a Subject Matter Expert.

Responsibilities

• Monitor automated processing queues and resolve exception cases within agreed SLAs.
• Review and validate AI‑extracted data against source documents.
• Apply underwriting judgment to complex or non‑standard cases.
• Identify recurring exceptions and support continuous improvement of automation rules.
• Collaborate with technology and operations teams to refine workflows and thresholds.
• Support testing and validation of AI workflow changes before production.
• Manage broker digital experience, including access, maintenance, and escalated queries.
• Carry out quality checks, audits, and compliance reporting.
• Help improve processes and reduce inefficiencies across operations.

Skills

Attention to detail

Analytical thinking

AI-augmented environments

Communication skills

Proactive mindset

MS Office

Excel

AI tools

Tools

Excel

MS Office

AI tools

Job description

Chubb Ltd. in Madrid, Spain, is seeking an Underwriter Operations Technician - Digital (Swedish Speaker) to support AI-assisted underwriting across the Iberian SME portfolio.

You will monitor automated queues, validate AI-extracted data, apply underwriting judgment, and help optimize automation rules while coordinating with technology and operations teams.

This role offers strong growth, a collaborative environment, and a comprehensive benefits package.