Transportation Quality Manager - Jd.Com

Jd.Com; Zaragoza; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

Jd.Com in Zaragoza, Spain is seeking a Transportation Quality Monitor to lead daily KPI tracking, focusing on on-time delivery, on-time handover, and exception rates within B2B logistics.

You will analyze quality issues, perform root-cause analyses, and design and implement corrective actions, coordinating with cross-functional teams and suppliers to drive continuous improvements and standardized processes.

Formación

• 3+ years in logistics, transportation, or supply chain with relevant quality experience.
• Strong data analysis and root-cause analysis abilities.
• Proactive in driving continuous quality improvement.
• Experience with line-haul/B2B or cross-border transport in Europe is a plus.
• Fluent in Chinese and English with good written and spoken communication.

Responsabilidades

• Monitor daily transportation quality KPIs (on-time delivery, on-time handover, exception rate).
• Analyze quality issues, identify root causes, and define corrective actions.
• Develop and implement quality improvement plans and track results.
• Establish tracking for issue closure and reduce recurrent problems.
• Develop and promote transportation quality standards and procedures.

Conocimientos

Data analysis

Problem solving

Quality mindset

Bilingual Chinese/English

Descripción del empleo

• Transportation Quality Monitoring: Monitor B2B transportation quality KPIs on a daily basis, with a focus on key indicators such as on-time delivery rate, on-time handover rate, and exception rate, and identify potential quality risks and issues.
• Quality Issue Analysis: Conduct data analysis and root cause analysis for transportation quality issues, including late arrivals, missed loading, vehicle-related issues, and pickup delays, and identify the key process gaps affecting transportation quality.
• Quality Improvement Initiatives: Develop improvement plans for key quality issues, coordinate with relevant teams and suppliers to implement corrective actions, and continuously track and evaluate improvement results.
• Exception Closure Management: Establish a tracking and follow-up mechanism for key quality issues, conduct targeted improvement initiatives for recurring and systemic problems, ensure effective issue closure, and reduce the recurrence rate.
• Quality Standards Development: Develop and improve transportation quality standards, exception handling procedures, and quality improvement mechanisms, and promote the standardization and regional implementation of proven improvement solutions.

About You

• 1、3+ years of experience in logistics, transportation, supply chain, or related fields. Experience in transportation quality improvement is preferred.
• 2、Strong data analysis and problem-solving skills, with the ability to identify issues through data, conduct root cause analysis, and develop effective improvement measures.
• 3、Strong quality awareness and continuous improvement mindset, with the ability to drive issues from identification through to effective closure.
• 4、Experience in line-haul transportation, B2B logistics, or cross-border transportation in Europe is preferred.
• 5、Fluent in both Chinese and English, with strong communication skills in both languages.