Transportation Quality & Process Improvement Lead

Jd.Com; Murcia; Presencial; EUR 35.000 - 52.000; Jornada completa

Descripción de la vacante

JD.COM Murcia is seeking a Transportation Quality Manager to monitor KPI-driven transportation performance and drive data-based improvements across B2B logistics operations. You will own daily metrics, identify risk signals, and shape concrete action plans.

This role requires strong analytical skills, experience with line-haul or cross-border transport in Europe, and fluency in English and Chinese for collaboration with suppliers and regional teams.

Formación

• 3+ years of experience in logistics, transportation, supply chain, or related fields; experience in transportation quality improvement preferred.
• Strong data analysis and problem-solving skills to identify issues through data, perform root cause analysis, and develop effective improvements.
• Strong quality awareness and continuous improvement mindset with ability to drive issues from identification to closure.
• Experience in line-haul transportation, B2B logistics, or cross-border transportation in Europe preferred.
• Fluent in Chinese and English with strong communication skills in both languages.

Responsabilidades

• Transportation Quality Monitoring: Monitor B2B transportation quality KPIs on a daily basis, with a focus on on-time delivery rate, on-time handover rate, and exception rate, and identify potential quality risks and issues.
• Quality Issue Analysis: Conduct data analysis and root cause analysis for transportation quality issues, including late arrivals, missed loading, vehicle-related issues, and pickup delays, and identify the key process gaps affecting transportation quality.
• Quality Improvement Initiatives: Develop improvement plans for key quality issues, coordinate with relevant teams and suppliers to implement corrective actions, and continuously track and evaluate improvement results.
• Exception Closure Management: Establish a tracking and follow-up mechanism for key quality issues, conduct targeted improvement initiatives for recurring and systemic problems, ensure effective issue closure, and reduce the recurrence rate.
• Quality Standards Development: Develop and improve transportation quality standards, exception handling procedures, and quality improvement mechanisms, and promote the standardization and regional implementation of proven improvement solutions.

Conocimientos

Data analysis

Problem solving

Quality mindset

Cross-border transport knowledge

Bilingual Chinese English

Descripción del empleo

JD.COM Murcia is seeking a Transportation Quality Manager to monitor KPI-driven transportation performance and drive data-based improvements across B2B logistics operations. You will own daily metrics, identify risk signals, and shape concrete action plans.

This role requires strong analytical skills, experience with line-haul or cross-border transport in Europe, and fluency in English and Chinese for collaboration with suppliers and regional teams.