Trading Customer Success Manager - Southern Europe

LSEG

Madrid

Hybrid

EUR 74,000 - 123,000

Full time

2 days ago

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Benefits offered by this job

Hybrid working arrangements

Private healthcare

Pension contributions

Career development

Job summary

LSEG is seeking a Manager of the Trading Customer Success Team for Southern Europe. You will lead a 7–8 person team, shaping retention and customer experience for Trading Workflow clients and reporting to the Head of Customer Success, Sales & Trading EMEA.

You will drive adoption, integration, and expansion across the region. You will partner with sales, operations, and product strategy to build a high-impact CSM program, share best practices, and influence at the C‑Suite level while delivering

Qualifications

Proven experience leading customer success teams and driving retention.
Strong grasp of the customer lifecycle and value realization for complex platforms.
Ability to develop and execute regional and global CSM programs.
Experience in using data to inform decisions and improve outcomes.
Comfort working with sales, operations, and product teams to align objectives.

Responsibilities

Lead and develop a 7–8 person CSM team with trading industry expertise.
Define and execute the CSM strategy for the Trading proposition, including KPIs and playbooks.
Recruit, onboard, and grow talent; foster a high-performance culture.
Collaborate across functions to drive retention campaigns and renewals.
Monitor customer health, adoption, and expansion opportunities; report outcomes.