Strategic CSM - Southern Europe Partnerships

impact.com; Madrid; On-site; EUR 45,000 - 65,000; Full time

Job summary

impact.com is seeking a Customer Success Manager to lead strategic relationships with enterprise brands in Spain, guiding onboarding, adoption, and ongoing value realization of the platform. You will deliver ROI-focused reviews and collaborate with Sales, Product, and Solutions teams to ensure seamless execution and client satisfaction.

This role focuses on building a scalable regional presence, guiding customers through renewals and expansions, and representing impact.com in Southern Europe

Qualifications

• 3+ years in Customer Success, Strategic Account Management, or consultative roles in SaaS/digital marketing.
• Fluent in Spanish with professional English, strong written and verbal communication.
• Proven track record managing enterprise client relationships and presenting strategic data insights to executives.
• Proactive, solutions-oriented mindset with ability to navigate ambiguity in a fast-paced environment.
• Collaborative spirit and drive to help grow a regional team from the ground up.

Responsibilities

• Own client relationships and onboarding for a portfolio of enterprise brands to drive measurable outcomes.
• Deliver business reviews and data-driven insights on partner performance and ROI.
• Collaborate cross-functionally with Sales, Product, and Solutions teams to ensure successful execution.
• Identify churn risks and expansion opportunities, partnering with commercial leads on renewals.
• Provide market feedback to product/engineering to influence roadmap and adoption.
• Help scale impact.com presence in Spain and establish local best practices.

Skills

Client relationships

Strategic account management

SaaS

Spanish & English

Cross-functional collaboration

Job description

impact.com is seeking a Customer Success Manager to lead strategic relationships with enterprise brands in Spain, guiding onboarding, adoption, and ongoing value realization of the platform. You will deliver ROI-focused reviews and collaborate with Sales, Product, and Solutions teams to ensure seamless execution and client satisfaction.

This role focuses on building a scalable regional presence, guiding customers through renewals and expansions, and representing impact.com in Southern Europe