TOD´S Group - Sales Assistant - ECI Madrid

TOD'S Group; Madrid; Presencial; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

TOD'S Group in Madrid invites a proactive luxury retail professional to join our boutique. You will engage customers, present the brand universe, identify needs, and drive store turnover while upholding the TOD'S image.

The ideal candidate has experience in luxury fashion, strong customer service skills, fluent Spanish and English, and a collaborative spirit to deliver exceptional hospitality and stores experience.

Formación

• Experience in luxury and fashion sales, with a focus on shoes.
• Strong customer service background and client engagement.
• Excellent presentation and verbal communication.
• Great knowledge of luxury sales and hospitality techniques.
• Able to adapt, flexible, and work well in a team.
• Fluency in Spanish and English.

Responsabilidades

• Build store turnover by driving sales and delivering the brand experience.
• Present products and the brand universe to customers and identify needs.
• Develop cross-selling and special orders.
• Contribute to stock management, restocking and inventories.
• Provide courteous welcome and personalized follow-up on orders.

Conocimientos

Luxury fashion sales

Shoe product specialist

Customer service mindset

Excellent presentation

Communication skills

Hospitality techniques

Customer care

Spanish & English fluency

Descripción del empleo

Mission : contribute to the store's turnover and ensure customer satisfaction

Main activities :

Achieve and develop the sales of the store:

• Take care of the customers and respect the selling ceremony
• Present the products and the brand's universe to customers
• Identify the client's needs
• Be proactive concerning the product offer
• Develop multiple and complementary cross-selling
• Take charge of special orders
• Build customer loyalty
• Collaborate in the management of stocks, restocking and inventories
• List new products and their prices in store

Respect brand image

• Provide a courteous welcome to customers and follow up on orders taken
• Ensure the personalized follow-up of each customer in compliance with quality standards, by embodying the image of the brand
• Ensure the shelving of products by ensuring their compliance with brand standards

Profile :

Experience

• Experience in the sale of luxury and fashion world with a strong shoe product sensitivity
• Experience in customer service professions
• Excellent presentation and oral communication
• Good knowledge of luxury sales and hospitality techniques
• Strong sense of customer service
• Adaptability, flexibility, team spirit
• Fluent Spanish and English

TOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship.

Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.