Retail Operations Coordinator Madrid

Taschen; Madrid; Presencial; EUR 38.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus system linked to sales

Dynamic international environment

Growth opportunities

Cross-cultural collaboration

Descripción de la vacante

TASCHEN is hiring in Madrid for a store-focused role to support the Store Manager, develop a high-end client portfolio, and drive sales across Collector’s Editions and related publications.

You will manage stock, CRM data, events, and external partnerships while maintaining TASCHEN’s premium standards in a dynamic international setting.

Formación

• Experience in upscale retail or luxury environment.
• Strong sales mindset and ability to proactively generate new business.
• Excellent communication and relationship-building skills.
• Self-motivated, entrepreneurial, and results-driven.
• Independent, organised, and team-oriented with good planning skills.

Responsabilidades

• Support Store Manager and represent store when needed to ensure smooth operations.
• Help schedule staff, plan processes, and prepare reports and evaluations.
• Manage stock and orders, including planning, placing orders, and stock accuracy.
• Maintain CRM/client database with up-to-date contacts and opportunities.
• Coordinate monthly stocktakes and annual inventory; address discrepancies.

Conocimientos

Sales proficiency

Business development

Prospecting & outreach

Client portfolio management

Planning & coordination

CRM proficiency

MS Office

Spanish & English fluency

Herramientas

CRM software

Descripción del empleo

Your tasks

• Active support of the Store Manager and direct representation during their absence, ensuring the smooth commercial and operational running of the store.
• Co-responsibility for staff scheduling, planning and controlling of business processes, and preparation of statistics, reports and evaluations.
• Take ownership of stock and order management, including stock planning, preparing and placing orders, monitoring incoming and outgoing goods, returns and transfers, and ensuring stock accuracy.
• Maintain and develop the CRM and client database, ensuring contacts, follow-ups and opportunities are kept up to date.
• Coordinate monthly stocktaking and the annual inventory, ensuring discrepancies are followed up and resolved.
• Ensure the store is consistently well presented, organised and aligned with TASCHEN brand standards.
• Proactively develop sales outside the store, identifying new clients and business opportunities through prospecting, outbound calls and emails, client follow-up and visits.
• Build, maintain and expand a portfolio of clients, including private collectors, corporate clients, interior designers, architects, art and luxury professionals and other relevant contacts.
• Active sales of TASCHEN publications, including Collector’s Editions and Photo Prints, both in-store and through direct client outreach.
• Follow up on sales opportunities and develop long-term customer relationships, with a strong focus on repeat and higher-value sales.
• Create positive buying experiences through personalised, service-oriented customer care.
• Support the management and development of employees, including daily coordination and delegation of tasks.
• Organise and support TASCHEN events, including book signings, book presentations, author talks and other relevant events.
• Develop external partnerships and commercial opportunitiesthat can generate new clients, visibility and sales for the store.

Your profile

• Proven experience in a similar position, ideally in upscale retail, luxury, art, galleries or a comparable environment.
• Strong sales and business-development mindset, with the ability to proactively generate new business and develop a client portfolio.
• Comfortable with prospecting, outbound sales, client follow-up and building new commercial relationships.
• Entrepreneurial thinking, highly results-driven approach and willingness to take responsibility.
• Independent, organised and hands-on, with strong planning and coordination skills.
• Strong communication, negotiation and relationship-building skills.
• Customer-focused, with a good understanding of service and quality.
• Confident, friendly and polished appearance.
• Flexibility, reliability and ability to work as part of a team.
• Enthusiasm and affinity for TASCHEN’s publishing programme.
• Existing contacts in the Spanish art, design, architecture, luxury or cultural scene are a strong advantage.
• Very good knowledge of Spanish and English, both written and spoken.
• Confident working with MS Office and ideally CRM/customer management systems.

We offer

• The opportunity to work with an exciting international product portfolio and diverse clientele

• A dynamic, international work environment with room for personal and professional growth

• A motivated, supportive team across cultures, generations, and departments

• An attractive bonus system directly linked to your sales performance